Associate Manager - Help Desk and Regional Support
Job Description
Title: Associate Manager - Help Desk and Regional Support
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Bachelor's degree in CSE/EEE/ETE/ECE from reputed universities with satisfactory academic track record;
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Knowledge on latest tools, technologies and systems. In-depth understanding of enterprise level software, hardware, infrastructure and applications;
∎ Must have working experience in Systems Support/Project Support functions of a large company;
∎ Project/Initiative Coordination Tasks including project plans, roll-out and implementation. Maintaining relationship with stakeholders. Liaison with service delivery team, managing conflict and ensure processes and tasks are carried out efficiently;
∎ Supporting cross functional activities for new applications UAT, roll-out and implementation;
∎ Periodic collection of end-users' feedback for BRAC Bank Technology services and escalate to service owners to mitigate or improve underline IT issues;
∎ Have knowledge of IT Service Management, especially Incident Management, Problem Management, Change Management, Capacity Management etc., in Technology Division. Take ownership of IT Support/Service mails and trouble tickets to ensure effective resolution of end users' IT issues;
∎ Have knowledge of Bangladesh Bank ICT Policy, Audit and Compliance procedure of large commercial bank.
Additional Requirements:
∎ 2-3 years of experience in Systems Support/Project Support Function of large local companies/MNC;
∎ Familiar with IT Service Management Standard (ISO 20000/ITIL);
∎ Hard working and multitasking;
∎ Excellent communication skill;
∎ Hands-on experience on Project Coordination and Reporting;
∎ Familiar with any ITSM Applications.
∎ JOB REQUIREMENT
∎ Should have a minimum of 12 years of experience in Financial Institutions with at least 6 years of experience in syndication finance;
∎ Should have the necessary knowledge on ECA backed financing, Public-Private Partnership, Equity Finance, Economic Zones, Infrastructure financing, Bond issuance, Investment Banking, and Financial Modeling;
∎ Should be well conversant with local and international syndication and structured financing practices;
∎ Should have track records of completing syndication deals working with local and foreign financiers;
∎ Should be conversant with regulatory guidelines/policies as well as laws and practices for loan and equity financing;
∎ Must be proactive, self-motivated, target-oriented and work under pressure with a deadline;
∎ Should have the ability to attract capable resources and form a high performing syndication team;
∎ Must have strong interpersonal communication, presentation, negotiation, and persuasion skills;
∎ Must know effective written and oral communication in English and Bangla.
Application Deadline: 7 Mar 2021
Company Information:
∎ 3 Mar 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 7th Mar 2021
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