Manager Operation

Job Description

Title: Manager Operation

Company Name: NRBC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 2 to 8 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors
• Masters

• Graduation (4 years)/Post Graduation Degree from a reputed public or UGC-approved recognized private university.

• No 3rd Division/Class or equivalent CGPA/GPA in any academic record is acceptable.

• 2 to 8 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 2 to 8 years’ experiences (based on branch size, business volume, geographic importance, and grade) as Operation Manager in any reputed Bank with a strong track record.

• Comprehensive exposure to Branch Operations, General Banking, Cash & Teller Operations, Clearing, Account Services, Compliance, and Business Support Functions.

• Experience in Branch Management, Customer Service Management, Business Development Support, and operational supervision.

• Preference will be given to candidates who started their careers as MTO/Probationary Officer in Banks.

• Leadership qualities with the ability to guide teams and maintain operational discipline.

• Excellent communication, interpersonal skills, and service-oriented mindset.

• High integrity, strong analytical skills, and the ability to operate under pressure in a fast-paced environment.

NRBC Bank PLC is strengthening operational excellence across its nationwide branch network through enhanced process discipline, customer-centric service delivery, and a strong focus on sustainable and compliant growth. To reinforce leadership in branch-level operations, the Bank is seeking dynamic, proactive, and process-driven professionals for the position of Operation Manager for Branches

If you are someone who can ensure flawless branch operations, uphold regulatory discipline, and elevate customer service standards — we invite you to step forward.

Position Overview

• No. of Vacancies: Multiple

• Rank: Senior Officer (SO) to Assistant Vice President (AVP)

• Employment Status: Permanent

• Posting Locations: Anywhere in Bangladesh (as per branch requirement)

Key Responsibilities

• Operational Leadership & Daily Coordination: Ensure smooth, efficient, and error-free daily branch operations in alignment with the strategic directions of the Branch Manager and the Bank’s operational guidelines.
• Regulatory Compliance & Process Discipline: Uphold strict compliance with Bangladesh Bank regulations, internal policies, KYC norms, and operational risk controls to maintain strong internal governance. Ensure adherence to AML/CFT requirements, proper transaction monitoring, CTR/STR reporting protocols etc.
• Customer Service Excellence: Play an instrumental role in delivering timely, accurate, and customer-friendly financial services; build long-lasting relationships within the local community; and promote a culture of service excellence.
• Internal Control & Risk Management: Strengthen operational risk control mechanisms, ensure documentation accuracy, support internal/external audit preparedness, and implement corrective measures as needed.
• Team Leadership & People Development: Lead, guide, coach, and motivate branch staff to improve operational efficiency, build professional competence, and achieve individual and team goals.
• Branch Support & Coordination: Work closely with the Branch Manager and Head Office divisions to ensure smooth operational workflows, seamless customer journeys, and timely execution of branch-level initiatives.
• Operational Reporting: Prepare, verify, and submit operational reports, returns, and statements to internal divisions and regulators within stipulated timelines.

Compensation: Attractive package aligned with qualification, experience, and performance