Call Center- VP
Job Description
Title: Call Center- VP
Company Name: Guardian Life Insurance Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduate in any discipline from any reputed university
Experience Requirements:
∎ At least 7 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Service
Job Responsibilities:
∎ The person will be responsible for Call Center management and operations to ensure one single touch points solutions.
∎ Ensure all inbound and outbound communications (calls, email, sms) are maintained QA guidelines.
∎ Plan and develop customer experience structure for better customer service.
∎ Responsible for Inbound call center, outbound call, service call, after sales service call, sms marketing, email marketing.
∎ Develop objectives for the call center’s day-to-day activities.
∎ Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
∎ Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).
∎ Assume responsibility of budgeting and tracking expenses.
∎ Hire, coach and provide training to personnel to maintain high customer service standards.
∎ Monitor and improve ordering, telephone handling and other procedures.
∎ Evaluate performance with key metrics (accuracy, call-waiting time etc.).
∎ Prepare reports for different departments and higher management.
∎ Make sure KPI & other reporting sheet are accurate & up to date.
∎ Responsible for churn campaign, telesales campaign and other campaign based on company requirements.
∎ Proven experience as call center manager or similar position
∎ Experience in customer service is required.
∎ Knowledge of performance evaluation and customer service metrics.
∎ Solid understanding of reporting and budgeting procedures.
∎ Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
∎ Proficient in MS Office and call center equipment/software programs.
∎ Outstanding communication and interpersonal skills.
∎ Excellent organizational and leadership skills with a problem-solving ability.
Additional Requirements:
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Jul 2021
Company Information:
∎ 28 Jun 2021
∎ Guardian Life Insurance Limited
∎ Address : Head Office: Police Plaza Concord (13th Floor), Tower - 02, Plot # 02,
Road # 144, Gulshan Avenue, Dhaka-1212
∎ Web : www.guardianlife.com.bd
∎ Business : Guardian Life Insurance Limited is the fastest growing life insurance company in the country. Its main sponsors are Apex, BRAC, and Square and other reputed local and foreign investors. Guardian Life Insurance Limited is committed to the same high values, standards and culture as espoused by our sponsors. Guardian Life Insurance Limited has a vision to bring about a positive change & trust in the life insurance business, through product and process improvement, operational efficiency, excellent service and customer focus. It was established in January 2014 and has already managed to achieve an admirable position in the Insurance Industry and aims to achieve much higher standards in the coming years. Insurance is one way of being prepared for the worst; it offers the surety that the economic part of the pain will be taken care of, Guardian Life Insurance makes every effort required to deliver the best to its customers by providing them with world class insurance and outstanding customer service. They have begun their journey with the motive of offering their customers a healthier, secure and more hopeful future.
Guardian Life Insurance assures a highly skilled and well-informed workforce united with a blend of the latest technology in order to go the extra mile for their valued customers. Innovation, proper risk management and prudent investment mechanisms are our tools in ensuring maximum financial benefits for our customers.
The paid up capital of the company is BDT 33.67 Crores and authorized capital is set at 200 Crores, Guardian Life Insurance is determined to build confidence in the hearts of our sponsors through great administration.
Guardian Life Insurance Limited is seeking highly motivated and talented individuals who have integrity, the relevant experience and a positive attitude to help us bring about the desired change in the Life Insurance industry.
Category: Bank/Non-Bank Fin. Institution
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