Associate, Claim (Life & Non-Life)

Job Description

Title: Associate, Claim (Life & Non-Life)

Company Name: Labaid Insuretech Company Ltd.

Vacancy: 3

Age: Na

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

Published: 2026-02-02

Application Deadline: 2026-02-20

Education:

Requirements:

Skills Required:

Additional Requirements:

Responsibilities & Context:

📣 Job Opportunity — Associate, Claim (Life & Non-Life)

Labaid Insuretech Company Ltd.

Ensure fast, fair, and accurate claim processing in a digital Insuretech environment.
We are looking for a meticulous and service-oriented Associate, Claim to manage end-to-end claim coordination for Life & Non-Life policies across digital and partner channels.

🎯 Job Summary

The role is responsible for receiving, verifying, coordinating, and tracking insurance claims with insurer partners while ensuring proper documentation, customer communication, and CRM updates. Accuracy, empathy, and turnaround time are critical success factors.

🔑 Key Responsibilities

Claim Intake & Verification

• Receive claim intimation and guide customers on required documents

• Verify completeness of forms, policy details, bills, and reports

• Log claims accurately in CRM/ERP

Insurer & Partner Coordination

• Submit verified documents to insurer partners within SLA

• Follow up regularly for assessment status and approvals

• Clarify queries raised by insurers and update customers

Customer Communication

• Keep claimants informed about status, gaps, and timelines

• Provide clear guidance on additional documentation if required

• Handle customer queries with empathy and professionalism

Documentation & Compliance

• Maintain digital and physical claim files with proper indexing

• Ensure adherence to policy terms, compliance, and audit readiness

• Track TAT and maintain claim registers/reports

Reporting & MIS

• Prepare daily/weekly/monthly claim status MIS

• Monitor approval rates, rejection reasons, and turnaround metrics

• Recommend improvements to reduce processing delays

🎓 Educational & Experience Requirements

• Bachelor’s degree in Business, Finance, or related discipline

• 1–3 years of experience in insurance claims, TPA, hospital billing, or banking operations

• Understanding of Life & Non-Life claim documentation preferred

🧠 Required Competencies

• Strong attention to detail and document scrutiny

• Clear communication and customer handling skills

• Familiarity with CRM/ERP data entry and tracking

• Time management and follow-up discipline

• Basic understanding of medical bills/insurance paperwork (advantage)

📊 KPI & Performance Indicators (SMART)

• Claim logging accuracy (100%)

• Average claim submission TAT within defined SLA

• Reduction in claim rejection due to documentation gaps

• Daily CRM update compliance

• Customer query response time

🌟 What We Offer

• Practical exposure to digital claims operations

• Learning across Life & Non-Life insurance processes

• Supportive team and growth opportunities

• Competitive salary and performance recognition

📩 Application Process

Send your CV to: hr@labaidcancer.com
Subject Line: Application for Associate, Claim (Life & Non-Life)

Application Deadline: February 20, 2026