Collection Quality Control -QC
Job Description
Title: Collection Quality Control -QC
Company Name: PalmPay Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Tk. 18000 - 22000 (Monthly)
Experience:
- At least 1 year
Published: 2026-03-01
Application Deadline: 2026-03-07
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
Skills Required: Quality Control,Report Writing,Team Player,Teamwork
Additional Requirements:
Strong communication and analytical skills
Must be fluent in English in both oral and written
Knowledge of call center operations
Ability to prepare reports and SOP documents
Attention to detail and problem-solving skills
Good understanding of customer service standards
Proficiency in MS Excel and reporting tools
Responsibilities & Context:
Job Summary
The Quality Assurance Executive is responsible for monitoring collection agents performance through call evaluation, ensuring adherence to SOP and company policies, identifying operational gaps, and improving overall service quality.
Key Responsibilities
Monitor and review collection agents’ phone calls regularly.
Evaluate call quality based on company standards and compliance guidelines.
Prepare daily, weekly, and monthly call quality reports.
Identify performance gaps and improvement areas.
Prepare and update Standard Operating Procedures (SOP).
Ensure agents follow approved SOP during customer communication
Provide feedback and recommendations to agents.
Work closely with Team Leaders and Managers to improve service quality.
Track recurring issues and suggest process improvements.
Ensure compliance with company policies and regulatory requirements.
Maintain proper documentation of quality evaluations and SOP records.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
