Associate – Card Operations

Job Description

Title: Associate – Card Operations

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience: --

Published: 2026-07-19

Application Deadline: 2026-07-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context
Mutual Trust Bank PLC (MTB) is seeking energetic and detail-oriented professionals for the position of Associate – Card Operations. The role is responsible for supporting cardholder and merchant onboarding, card maintenance, merchant operations, and day-to-day operational activities while ensuring efficient service delivery, regulatory compliance, and continuous process improvement.

Responsibilities

• Onboard card customers and merchants in accordance with approved processes, policies, and operational guidelines.

• Handle merchant settlement, disputes, and operational queries to ensure timely resolution.

• Support card data maintenance and ensure the accuracy and integrity of customer and merchant information.

• Coordinate with internal and external stakeholders to ensure efficient service delivery and seamless operational support.

• Process assigned operational activities accurately and within established turnaround times.

• Contribute to process improvement initiatives to enhance productivity and cost efficiency.

• Ensure compliance with internal policies, regulatory requirements, and operational procedures.

• Support card-related operational projects and perform any other responsibilities assigned by the Management.