Customer Service Officer, Card Business Unit (JO–EO)

Job Description

Title: Customer Service Officer, Card Business Unit (JO–EO)

Company Name: United Commercial Bank PLC

Vacancy: --

Age: At most 40 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Banks

• 4-year Bachelor's degree in any discipline from any recognized university.

• No third division/class in any academic examination will be accepted.

• In compliance with the applicable circulars/instructions of Bangladesh Bank, successful completion of the required Banking Professional Examination (JAIBB/AIBB, as applicable) is mandatory for consideration of an offer at the next job grade.

• At least 3 years
• The applicants should have experience in the following business area(s): Banks

• Age At most 40 years

• Minimum 3 to 5 years of relevant experience.Strong customer service orientation.

• Excellent verbal and written communication skills.

• Ability to handle customer queries and complaints professionally.

• Good coordination and interpersonal skills.

• Ability to work effectively with multiple internal stakeholders.

• Basic understanding of Card Products and banking services.Strong attention to detail and commitment to service quality.

• Ability to maintain customer confidentiality.

• Relevant experience in Customer Service, Banking Operations, Card Business, Call Centre, Contact Centre or Financial Services will be preferred.

The incumbent will provide prompt and professional customer service across multiple channels and coordinate with relevant internal stakeholders to ensure seamless customer experience and timely resolution of customer issues.

Job Responsibilities

• Deliver prompt, accurate and professional customer service across phone, email, branches and digital channels while ensuring compliance with the Bank's policies and service standards.

• Act as the primary liaison for Branches, Sub-Branches, Imperial Banking and Head Office regarding customer service and card acquisition support to ensure a seamless onboarding experience.

• Coordinate with Operations, IT, Fraud Monitoring, Collections and other stakeholders to resolve customer issues within defined Service Level Agreements (SLAs).

• Support customer retention, portfolio utilization and card activation initiatives by identifying opportunities to promote card usage and cross-sell relevant card products.

• Maintain accurate service records and ensure regulatory and audit compliance.

• Uphold customer data confidentiality at all times.

• Monitor customer issues and coordinate with relevant stakeholders for timely resolution.

• Perform any other responsibilities assigned by the Management from time to time.