Agent Banking Operations & Customer Support Executive

Job Description

Title: Agent Banking Operations & Customer Support Executive

Company Name: SBAC Bank PLC

Vacancy: --

Age: At most 45 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Banks

• Master's or Bachelors degree in any discipline from a reputed university with no third division/class or equivalent in academic result.

• At least 1 year
• The applicants should have experience in the following business area(s): Banks

• Age At most 45 years

• Experience Requirements : Minimum 1 years’ practical experience in the relevant desk of a Bank.

Required Skills & Qualifications

• Practical experience in account opening procedures and customer service.

• Sound knowledge of RTGS, BEFTN, and remittance operations.

• Good understanding of banking products and services.

• Hands-on experience working in Flora Banking System.

• Strong communication and interpersonal skills.

• Ability to work under pressure and manage multiple tasks efficiently.

• Basic computer proficiency including MS Office applications.

• Good analytical and problem-solving ability.

• Age: Maximum 45 years as of last date of application.

Employment Status: Permanent and Contractual positions.

Key Responsibilities:

• Provide all types of account opening support at Agent Point.

• Assist customers in completing account opening forms and required documentation.

• Verify customer information and ensure compliance with bank policies and KYC requirements.

• Handle RTGS and BEFTN related customer support and transaction processing.

• Provide remittance support including inward and outward remittance related services.

• Support customers regarding banking products and services with proper product knowledge.

• Maintain effective communication with customers to ensure quality service delivery.

• Operate and manage banking activities through Flora Banking System efficiently.

• Assist in daily operational activities of Agent Point.

• Maintain proper records, registers, and transaction documentation.

• Coordinate with branches and other departments for operational support.

• Ensure compliance with internal policies, regulatory guidelines, and operational procedures.

• Resolve customer queries and provide timely solutions.