Assistant Manager – Service Integration

Job Description

Title: Assistant Manager – Service Integration

Company Name: Nagad Limited

Vacancy: 1

Age: At least 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Telecommunication, Financial Technology (Fintech) Startup

Bachelor’s degree in computer science, Engineering, MIS, IT or related discipline. 

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Telecommunication, Financial Technology (Fintech) Startup

• Age At least 30 years

Skills Requirements:  

• Strong understanding of system integration principles, API-based integrations, and service delivery processes. 

• Understanding system integration concepts, including APIs, authentication, data flows, and inter‑system dependencies. 

• Ability to evaluate and plan API-based integrations, including payload structures, request/response patterns, and expected transaction volumes. 

• Understanding of Data Center, Application, Database, Network, Infrastructure, and Cloud Migration approaches, including cutover, rollback, and business continuity considerations. 

• Ability to analyze business and technical requirements and translate them into integration and implementation activities. 

• Experience in creating and managing release plans with focus on timelines, dependencies, and integration impacts. 

• Familiarity with software development lifecycle (SDLC), Agile, Scrum, testing, and release management practices. 

• Strong command of project and planning tools (Jira, Trello, MS Project, Confluence) for tracking deliverables and timelines. 

• Knowledge of service delivery frameworks, including SLA design, performance baselines, and end‑to‑end service health. 

• Ability to manage multiple priorities and work effectively in a cross-functional environment. 

  Experienced Required: 

  3-5 years in Service integration, service delivery or technology environments. 

  Additional Requirements: 

• Strong communication, negotiation, interpersonal, presentation, and stakeholder management skills. 

• Ability to work effectively in cross-functional and fast-paced technology environments. 

• Strong analytical, problem-solving, and decision-making capabilities. 

• Ability to manage multiple initiatives, competing priorities, and stakeholder expectations simultaneously. 

• Experience in Digital Financial Services (DFS), FinTech, Banking, Telecommunications, Payment Systems, or Technology organizations will be preferred. 

• Coordinate end-to-end onboarding activities for merchants, partners, vendors, government organizations, banks, billers, and other ecosystem participants to ensure successful service integration and implementation.

• Coordinate integration activities, including interface validation, connectivity readiness, testing coordination, and alignment between internal teams and external stakeholders for Bill Payment, Add Money, Merchant Payment, E-Commerce, Government Services, Fund Transfer, and other ecosystem services.

• Liaise with government entities, banks, merchants, vendors, partners, service providers, and internal stakeholders to ensure timely completion of integration-related deliverables, approvals, commitments, and dependencies.

• Review and analyze business requirements, API specifications, workflow diagrams, solution designs, and technical documents to support integration planning and implementation activities.

• Assess integration feasibility, technical dependencies, operational impacts, security considerations, and implementation readiness for new services, products, and enhancements.

• Prepare and maintain project and integration-related documentation, including BRD, SRS, FRS, API specifications, workflow diagrams, implementation plans, operational procedures, and integration inventories.

• Support project planning, sprint coordination, backlog management, task tracking, milestone monitoring, and implementation governance activities using project management and collaboration tools.

• Coordinate SIT, UAT, Pilot Testing, Production Validation, and defect management activities to ensure service readiness, quality compliance, and successful implementation.

• Coordinate release, deployment, migration, cutover, and Go-Live activities while ensuring timely communication, stakeholder alignment, and implementation readiness.

• Support operational readiness, change management, transition planning, knowledge transfer, and service handover activities prior to commercial launch.

• Track and facilitate resolution of integration issues, incidents, risks, dependencies, and action items by coordinating with relevant business, operational, and technical teams.

• Maintain integration inventories, project records, implementation trackers, service documentation, release records, and management reports using Jira, Confluence, Trello, MS Project, and Microsoft Office tools.

• Drive continuous improvement initiatives by identifying integration process gaps, automation opportunities, onboarding inefficiencies, and service enhancement recommendations.

• Provident fund,Mobile bill,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2