Senior Manager - Capability & Development

Job Description

Title: Senior Manager - Capability & Development

Company Name: Mutual Trust Bank PLC

Vacancy: 01

Age: At least 24 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 12 to 15 years
• The applicants should have experience in the following business area(s): Banks, Manufacturing (FMCG)

• Bachelor/Honors

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related discipline from a reputed university.

• No third division/class or equivalent CGPA is allowed at any stage of the academic career.

• Preferably completed Banking Diploma courses (JAIBB & AIBB)

• 12 to 15 years
• The applicants should have experience in the following business area(s): Banks, Manufacturing (FMCG)

• Age At least 24 years

Department: Branch Banking Division

Job Location: Dhaka

Job Context:

We are seeking a dynamic and experienced Senior Manager - Capability & Development to lead the learning, capability development, and talent enhancement initiatives for the Branch Banking Division. The incumbent will be responsible for designing and implementing structured learning interventions that strengthen branch leadership, sales effectiveness, service excellence, operational efficiency, and regulatory compliance. This role will work closely with Branch Banking leadership and business stakeholders to identify capability gaps, develop impactful learning solutions, and foster a high-performance learning culture across the branch network.

Key Accountabilities

Job grade: Assistant Vice President (AVP) - Senior Assistant Vice President (SAVP)

·       Develop and implement the annual Learning & Development (L&D) strategy and training calendar for the Branch Banking Division.

·       Conduct Training Needs Analysis (TNA) in collaboration with Branch Banking business units to identify capability gaps and align learning initiatives with business objectives.

·       Design, develop, and facilitate classroom, virtual, and blended learning programs for branch employees across all levels.

·       Develop leadership, sales, service, operational, and functional capability-building programs to enhance branch performance and customer experience.

·       Design learning journeys for newly recruited branch employees and support onboarding through structured induction and role-based training.

·       Coordinate with internal subject matter experts (SMEs), business leaders, and external training partners to deliver high-quality learning interventions.

·       Evaluate training effectiveness through assessments, feedback, business performance metrics, and post-training evaluations, and implement continuous improvements.

·       Manage learning records, training databases, and Learning Management System (LMS) to ensure accurate reporting and compliance.

·       Ensure all learning initiatives comply with Bangladesh Bank regulations, internal policies, and mandatory certification requirements.

·       Partner with Branch Banking leadership to develop succession pipelines, talent readiness, and leadership capability across the branch network.

·       Monitor emerging banking trends, learning technologies, and best practices to continuously enhance capability development within the Branch Banking Division.