Officer / Senior Officer-Complaint Management
Job Description
Title: Officer / Senior Officer-Complaint Management
Company Name: Guardian Life Insurance Limited
Vacancy: --
Age: At least 29 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2026-08-12
Application Deadline: 2026-09-03
Education:
Requirements:
Skills Required:
Additional Requirements:
- Age At least 29 years
Qualifications & Skills:
Bachelor's degree from a recognized university.
Relevant experience in Customer Service, Complaint Management, Insurance, Banking, or related fields.
Strong communication, customer handling, problem-solving, and analytical skills.
Good stakeholder coordination and teamwork capabilities.
Proficiency in MS Office and reporting.
Ability to manage multiple tasks and work under pressure.
Willingness to work on a roster basis.
Experience: 01-03 years of relevant experience of relevant experience.
Responsibilities & Context:
Manage and resolve customer complaints through effective coordination with relevant departments.
Investigate complaints, identify root causes, and ensure timely and appropriate resolution.
Ensure complaint SLA/TAT compliance and proactively follow up on pending cases.
Monitor and maintain individual/team productivity and service quality.
Handle escalated and sensitive customer issues professionally.
Maintain proper complaint documentation and ensure timely case closure.
Prepare complaint reports, MIS, and analysis for management review.
Identify recurring complaints and process gaps and recommend improvement opportunities.
· Coordinate with cross-functional teams for effective resolution of customer issues.
Provide roster-based support at the Customer Experience Zone, gaining exposure to customer-facing activities and different departmental operations.
Support audit, compliance, and other departmental requirements.
Perform other duties assigned by management.
Job Other Benifits:
- Provident fund,Weekly 2 holidays,Performance bonus,Insurance,Gratuity,Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
