Executive/ Senior Executive- Customer Service
Job Description
Title: Executive/ Senior Executive- Customer Service
Company Name: Shanta Securities Limited
Vacancy: 2
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience: --
Published: 2026-08-16
Application Deadline: 2026-08-26
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
● Manage client queries and service requests related to stock trading, BO accounts, portfolios, transactions, settlements, and brokerage services
● Assist clients with BO account opening, KYC documentation, account maintenance, fund transfers, and other account-related processes
● Provide support for online trading platforms and resolve basic technical or access-related issues
● Coordinate with Trading, Operations, Settlement, Compliance, and other internal teams to resolve client issues efficiently
● Resolve customer complaints, follow up on pending requests and ensure timely resolution
● Maintain accurate records of client interactions, service requests, complaints and relevant reports
● Ensure a high standard of customer service while maintaining compliance with company policies, KYC/AML requirements and applicable regulations
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
