Associate- Air Lounge

Job Description

Title: Associate- Air Lounge

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: At least 22 years

Job Location: Dhaka, Sylhet

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Age At least 22 years

• Applicants should demonstrate strong interpersonal and communication skills in both English and Bangla, along with good listening and negotiation abilities.
• A clear and simple communication style is essential for explaining complex information effectively.
• Proficiency in MS Word, Excel, and PowerPoint is required.
• Candidates must be honest, trustworthy, and possess sound financial and industry knowledge to provide reliable client advice.
• A genuine interest in building customer relationships is expected.
• Ability to meet targets and work effectively under pressure.
• Willingness to work in rotating shifts based on business needs.

Job Grade : AO - Officer

Mutual Trust Bank PLC is looking for customer-focused and service-oriented professionals to join our Airport Lounge & Exchange Booth operations. The role will be responsible for delivering premium customer experiences while supporting foreign exchange services and identifying opportunities to promote relevant banking products.

Key Responsibilities

• Proactively engage customers to promote lounge services, foreign exchange facilities, and a wide range of banking products
• Build strong customer relationships to ensure consistent service excellence and long-term satisfaction
• Understand customer needs and offer tailored solutions, including guidance on travel endorsements and foreign exchange quotas
• Identify and drive cross-selling opportunities across deposits, loans, and credit cards

Airport Lounge

• Deliver personalized service to high-net-worth and traveling customers
• Welcome guests warmly to create a premium experience
• Address banking queries and provide immediate support
• Represent the bank’s brand through professional and attentive service

Exchange Booth

• Process foreign currency transactions accurately and efficiently
• Verify passport endorsements and monitor annual foreign exchange limits
• Ensure compliance with Bangladesh Bank regulations and internal policies
• Stay updated on foreign exchange guidelines
• Support booth profitability through efficient, customer-focused service