Channel Support Officer, Card Business Unit (JO–SO)

Job Description

Title: Channel Support Officer, Card Business Unit (JO–SO)

Company Name: United Commercial Bank PLC

Vacancy: --

Age: At most 40 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 39000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• 4-year Bachelor's degree in any discipline from any recognized university.

• No third division/class in any academic examination will be accepted.

• In compliance with the applicable circulars/instructions of Bangladesh Bank, successful completion of the required Banking Professional Examination (JAIBB/AIBB, as applicable) is mandatory for consideration of an offer at the next job grade.

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Age At most 40 years

• Minimum 2 to 5 years of relevant experience.

• Good understanding of card-related operations and services.

• Strong coordination and communication skills.

• Good attention to detail and documentation skills.

• Ability to coordinate with Branches, business units, customers and internal stakeholders.

• Ability to work within defined turnaround times and service standards.

• Relevant experience in Card Operations, Banking Operations, Customer Service or related areas will be preferred.

The position will provide operational support for card acquisition, application processing, card enhancement, product upgrade, limit enhancement and customer documentation while coordinating with relevant internal stakeholders to ensure timely service delivery.

Job Responsibilities

• Support card acquisition activities for Branches, Sub-Branches, Imperial Banking and Head Office by coordinating application processing and preparing approval notes for Secondary Card Issuing Offices.

• Process card enhancement, product upgradation, limit enhancement and card continuation requests while ensuring compliance with delegated approval authority and Bank policies.

• Maintain and update records related to card enhancements, product upgrades and customer documentation for operational accuracy and audit readiness.

• Coordinate with sourcing channels, internal stakeholders and customers to facilitate timely review and processing of credit card applications.

• Provide operational support to Branches and business units by resolving card-related queries and coordinating with relevant departments to ensure timely resolution.

• Ensure compliance with applicable Bank policies, procedures and regulatory requirements.

• Perform any other responsibilities assigned by the Management from time to time.