Officer/ Senior Officer - Customer Service (Branch)

Job Description

Title: Officer/ Senior Officer - Customer Service (Branch)

Company Name: One of the Progressive Foreign Banks

Vacancy: --

Age: At least 26 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Banks

• Bachelors/ Masters in any discipline from any reputed Public University/ Private University (UGC approved)/ Foreign University.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 26 years

Experience

• At least 2–3 years of banking experience with significant exposure to branch banking/operations and customer service management.

Preferrable Skill-set

• Strong knowledge of bank products, KYC, AML, and Bangladesh Bank regulatory guidelines.

• Sound knowledge on MS Package – Word, Excel, Power Point etc.

• Excellent communication skills, pleasant personality, strong attention to detail, and ability to perform effectively under pressure.

One of the progressive foreign banks in the country invites applications from young, confident, proactive and experienced candidates for an opening in Customer Service Department.

Job Purpose:

To exhibit the highest standards of customer service in developing and maintaining client relationships leading to ultimate customer satisfaction, while ensuring strict compliance with operational and regulatory guidelines.

Job Description / Responsibility

The primary responsibilities include:

• Account Opening & Maintenance: Guide customers regarding bank products, policy requirements, KYC documentation, and account types. Scrutinize forms, signature verification, process initial deposits, input system data, generate account numbers, process cheque books/Debit Cards, Manage dormant accounts, and handle account closures.

• Term Deposits (FDR): Manage FDR issuance, roll-overs, encashments, GL heads checking/balancing, document authentication, and certificate issuance.

• Day to Day Operations: Handle issuance and payment of Pay Orders (PO) / Demand Drafts (DD), daily reconciliation and customer query handling.

• Locker Management & Auxiliary Services: Oversee locker operations and charge recoveries per the schedule of charges and etc.

• Compliance & Audit: Adhere strictly to Bank policies, Bangladesh Bank (BB) instructions, Prudential Regulations, Anti-Money Laundering (AML), and Prevention of Terrorist Financing guidelines. Ensure timely resolution of internal, external, and BB audit observations.

• Salary: Negotiable. Will depend on individual expertise and competencies.

• Attractive and Competitive compensation package shall be offered in line with market and competency.