Credit Cards Monitoring, Collections & SAM - Product Marketing Officer

Job Description

Title: Credit Cards Monitoring, Collections & SAM - Product Marketing Officer

Company Name: LankaBangla Finance PLC.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-08-23

Application Deadline: 2026-09-06

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Position

Product Marketing Officer: Trainee Business Executive/Senior Business Executive - Contractual

Requirements:

Education:

• Bachelor's/Honors or Master's degree from a recognized university. Third Division/Class from any level of education will NOT be considered

Experience

• Product Marketing Officer (PMO): Fresh graduates are strongly encouraged to apply with strong interest and proven ability in sales, business development, customer acquisition, and relationship management. Candidates with approximately 6 months or more relevant experience can also apply.

Key Responsibilities

• Monitor assigned Credit Card portfolios, identify overdue/delinquent accounts, and take timely action to prevent further deterioration.

• Contact customers through telecalling, SMS, email, field visits, and other approved channels to ensure timely payment and account regularization.

• Explain outstanding dues, payment obligations, and applicable charges clearly while maintaining professional and respectful customer communication.

• Follow up on Promises to Pay (PTP), broken commitments, and overdue accounts to maximize collection and recovery.

• Conduct field visits to customers' residential/business addresses for contact verification, payment follow-up, and recovery where required.

• Achieve assigned monthly, quarterly, and annual collection/recovery targets and maintain effective follow-up on assigned portfolios.

• Manage delinquent and high-risk accounts, develop appropriate recovery approaches, and recommend escalation for accounts requiring special attention.

• Handle Special Asset Management (SAM) accounts, including intensive follow-up, settlement/repayment arrangements, and coordination for legal or other approved recovery actions.

• Coordinate with Credit Card Business, Operations, Risk, Legal, Customer Service, Finance, and other relevant departments to resolve customer issues and improve recovery outcomes.

• Maintain accurate records of customer contacts, field visits, payment commitments, recoveries, settlements, and account status in the relevant systems/MIS.

• Prepare and submit daily, weekly, and monthly collection, recovery, delinquency, and portfolio performance reports to management.

• Ensure all collection and recovery activities comply with LankaBangla Finance policies, KYC/AML requirements, regulatory guidelines, customer protection standards, and ethical recovery practices.