Manager - Retail Products

Job Description

Title: Manager - Retail Products

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: At least 24 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 7 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• Bachelor’s/Master’s degree in a relevant discipline from a UGC-approved university.   

• No third division/class or equivalent CGPA is allowed at any stage of the academic career.

• Preferably completed Banking Diploma courses (JAIBB & AIBB)

• At least 7 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 24 years

Designs, launches, and manages retail banking products while driving digitalization, process reengineering, and fintech-led automation to enhance growth, efficiency, and regulatory compliance.

• New Product Development: Design, develop, and launch retail banking products based on customer needs, market trends, and competitive analysis.

• Product Enhancement: Upgrade existing products and introduce new features to address market gaps and customer requirements.

• Product Communication & Promotion: Maintain accurate product information across internal and external channels and drive marketing campaigns to promote products.

• Training & Workshops: Conduct product and process training for branches and employees.

• Branch & Customer Support: Provide guidance on product queries, customer complaints, and dispute resolution in collaboration with relevant teams.

• Market & Peer Analysis: Monitor competitor offerings to identify gaps and optimize product benefits.

• Campaign Management: Execute asset and deposit campaigns with incentives to engage employees and enhance business performance.

• MIS & Reporting: Prepare MIS, reports, and presentations on product portfolio, profitability, and market trends for management decision-making.

• Process Reengineering & SOP Development: Analyze and optimize banking processes, identify gaps, and implement updated SOPs.

• Digitalization & Automation: Drive automation of retail banking services in collaboration with Digital banking and other relevant departments.

• Stakeholder Coordination: Liaise with internal and external stakeholders to ensure smooth product operations and process improvements.

• Cross-Departmental Support: Assist other departments with projects, system upgrades, UAT, and integration of digital banking services.

Mutual Trust Bank PLC is an equal opportunity employer. We are committed to an inclusive recruitment process and equal opportunity for all job applicants.

Only shortlisted candidates will be contacted for further assessment.