Customer Relationship Officer, MTB Capital

Job Description

Title: Customer Relationship Officer, MTB Capital

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 1 year

Bachelor’s/Master’s in English/ Accounting/ Finance/ Management/ Economics/Mass Communication/Public Relations from a UGC-approved university; no third division/class or equivalent CGPA is allowed at any stage of the academic career

• At least 1 year

• Strong communication and listening skills with professional customer handling ability

• Problem-solving and conflict-handling capabilities with patience, empathy, and professionalism

• Excellent spoken and written English

• Proficiency in MS Office packages

• Willingness to travel extensively across Bangladesh for customer engagement as required

We are seeking a dedicated and detail-oriented professional for this role. The ideal candidate will handle customer inquiries, complaints, and service requests in a timely and professional manner to ensure customer satisfaction, build trust, and maintain long-term relationships. The role requires integrity, accuracy, and a commitment to high standards in customer care, representing the organization’s values in every interaction.

• Respond to customer queries regarding products and services, providing accurate guidance and support

• Process orders, payment instructions, and service requests efficiently

• Resolve complaints, escalate complex issues when necessary, and ensure proper closure

• Maintain customer records and update back-office systems accurately

• Coordinate with back-office teams to ensure smooth operations and improved customer service delivery

• Track and meet performance metrics including response time and customer satisfaction scores

• Engage with customers across Bangladesh as required, involving extensive travel