Chat Support Executive / Lead (US Tax & Back-Office)

Job Description

Title: Chat Support Executive / Lead (US Tax & Back-Office)

Company Name: TQBD Services

Vacancy: 4

Age: 22 to 32 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• Bachelor of Business Administration (BBA) in Accounting
• Bachelor of Business Administration (BBA) in Finance
• Bachelor of Commerce (BCom) in Accounting

• 1 to 4 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• Age 22 to 32 years
• Only Male

Job Summary

As a Chat Support Executive / Lead at TQBD, you will provide high-quality chat support for our USA-based clients. You will be the primary point of contact for clients, assisting them with filing status queries, payment updates, and other account-related issues. Your role will involve accurate back-office operations, troubleshooting and maintaining professional, client-focused communication aligned with US standards.

You will play a key role in ensuring client satisfaction while handling sensitive data responsibly, following all compliance protocols.

Job Responsibilities

• Respond to client queries regarding filing status, form updates, and submission errors via chat.

• Maintain and update client records and back-office data with 100% accuracy.

• Provide updates on payment processing, refund statuses, and resolve basic billing complaints.

• Deliver professional customer service over chat, maintaining a polite, helpful, and consistent “US-neutral” tone in all client interactions.

• Follow strict data privacy and compliance protocols regarding client information.

• Identify and troubleshoot filing errors and communicate solutions clearly to clients.

• Weekly 2 holidays,Performance bonus,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Hands-on training on global workflows.

• 2 days weekly holidays.

• Night shift meals: Fully subsidized.

• Salary review annually.

• Festival bonus 2 per year.

• Life event bonus & leave for marriage & newborn baby.

• Regular team-wise & company-wide outings.

• Yearly tour for employee refreshment.

• Life event celebrations for special milestones.

• Bereavement leave & leave encashment provided.

• Unlimited tea, coffee, cookies, and cake.

• Emergency loan facility from office fund.

• Insurance premium provided.

• Safe transport facility for night shift employees.