Client Support Executive / Lead (US Back-Office Night Shift)

Job Description

Title: Client Support Executive / Lead (US Back-Office Night Shift)

Company Name: TQBD Services

Vacancy: 05

Age: 22 to 32 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA) in Accounting
• Bachelor of Business Administration (BBA) in Finance
• Bachelor of Commerce (BCom)
• Bachelor of Business Studies (BBS)

IELTS

• 1 to 5 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
• Freshers are also encouraged to apply.

• Age 22 to 32 years
• Only Male

TQBD Services is looking for a Client Support Executive to manage communications for our US-based operations. In this role, you aren’t doing taxes—you are managing the process. You will guide clients through their filing journey, provide status updates, and ensure their records are organized. If you have excellent English writing skills and a knack for organization, this is the perfect role for you.

• Process Support: Respond to client queries via live chat regarding account status, document uploads, and submission progress.

• Data Management: Keep the back-office system updated. You will ensure client information is accurate and documents are filed in the right folders.

• Status Tracking: Provide real-time updates on payment processing and refund timelines (Tracking only, no handling of funds).

• Problem Solving: Troubleshoot basic account issues or submission errors and escalate complex cases to the technical team.

• Communication: Maintain a professional, "US-neutral" tone to ensure a world-class customer experience.

• Weekly 2 holidays,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Hands-on training on global workflows.

• Night shift meals: Fully subsidized.

• Salary review annually.

• Festival bonus 2 per year.

• Life event bonus & leave for marriage & newborn baby.

• Regular team-wise & company-wide outings.

• Yearly tour for employee refreshment.

• Life event celebrations for special milestones.

• Bereavement leave & leave encasement provided.

• Unlimited tea, coffee, cookies, and cake.

• Emergency loan facility from office fund.

• Insurance premium provided

• Safe transport facility for night shift employees.