Service Coordinator (Multilingual) Night Shift

Job Description

Title: Service Coordinator (Multilingual) Night Shift

Company Name: Care Guide

Vacancy: 15

Age: At least 25 years

Job Location: Dhaka (Mohakhali)

Salary: Tk. 40000 - 40000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Overseas Companies, Call Center, Healthcare Startup

Published: 2026-10-01

Application Deadline: 2026-10-31

Education:

• Bachelor/Honors

Requirements:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Overseas Companies, Call Center, Healthcare Startup

Skills Required: Appointment Scheduling,Call Center Operation,Client Relationship,Cold Calling,Computer Literacy,Customer Service,Fluent in English,Fluent in Hindi Speaking,Problem solving and decision making,Technical Support

Additional Requirements:

• Age At least 25 years

• Spoken fluency in English and Hindi is mandatory

• Hands-on cold-calling experience is required

• Strong computer literacy and basic technical troubleshooting skills

• Good multitasking and problem-solving ability

• Comfortable working night shifts (6:00 PM to 3:00 AM) over the long term

• A stable work history is required; applicants with frequent job changes will not be considered

Responsibilities & Context:

Care Guide is hiring Service Coordinators to work with U.S. clients on the night shift from our office in Mohakhali, Dhaka. Spoken fluency in both English and Hindi is mandatory. We want stable professionals who plan to build a long-term career with us. Strong performers can be promoted step by step, up to Department Manager.

Job Responsibilities:

• Handle client support requests and resolve issues professionally and on time

• Build and maintain strong relationships with U.S. clients

• Make outbound calls to clients and prospects, including cold calls

• Schedule and coordinate care services, matching client needs with caregiver availability

• Provide first-line technical support and escalate complex issues to the right team

• Serve as the main point of contact between clients and internal departments

• Keep accurate records of calls, requests, and resolutions

• Support and guide junior team members when needed

• Perform other duties as assigned

Working Hours: Night shift, 6:00 PM to 3:00 AM, Monday to Friday

Office Address: Green Delta AIMS Tower, 51 Bir Uttam AK Khandakar Road, Mohakhali, Dhaka 1212

Job Other Benifits:

• T/A,Weekly 2 holidays,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

• Referral bonus

• Hands-on experience with cutting-edge AI tools

• After one year, subject to performance, promotion to Senior Service Coordinator with:

  • Salary increase to Tk. 45,000–50,000 per month

  • Two festival bonuses a year

  • Tk. 10,000 birthday bonus

  • Insurance coverage

  • Provident fund

• Career path based on performance: Service Coordinator → Senior Service Coordinator → Team Leader → Assistant Supervisor → Supervisor → Assistant Department Manager → Department Manager

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Data Entry/Operator/BPO