Customer Service Executive (Italian Language)

Job Description

Title: Customer Service Executive (Italian Language)

Company Name: Digicon Technologies PLC.

Vacancy: 5

Age: 20 to 34 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

Published: 2026-09-28

Application Deadline: 2026-10-28

Education:

• Masters
• Bachelor/Honors

• Age 20 to 34 years

• Fluent in Italian — both spoken and written

• Good command of English — both spoken and written

• Excellent communication and customer-handling skills

• Previous call center/customer service experience is a plus

• Fresh graduates and graduation-running students are welcome to apply

• Positive attitude with a willingness to learn and grow

• Handle inbound calls from prospective customers regarding the client's products and services.

• Provide excellent customer support in Italian and English.

• Identify customer needs and provide appropriate solutions.

• Resolve customer queries and complaints efficiently and professionally.

• Communicate with customers through phone, Facebook, email, and web chat.

• Escalate unresolved issues to the concerned team for further investigation.

• Gather and analyze relevant information to assess and resolve customer complaints.

• Report complex cases and issues to the Team Leader as required.

• Maintain a professional and customer-focused approach in all interactions.