Customer Service Executive (German Language)

Job Description

Title: Customer Service Executive (German Language)

Company Name: Digicon Technologies PLC.

Vacancy: 5

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience: --

Published: 2026-09-28

Application Deadline: 2026-10-28

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Handle inbound calls from prospective customers regarding the client's products and services.

• Provide excellent customer support in German and English.

• Identify customer needs and provide appropriate solutions.

• Resolve customer queries and complaints efficiently and professionally.

• Communicate with customers through phone, Facebook, email, and web chat.

• Escalate unresolved issues to the concerned team for further investigation.

• Gather and analyze relevant information to assess and resolve customer complaints.

• Report complex cases and issues to the Team Leader as required.

• Maintain a professional and customer-focused approach in all interactions