Customer Service Officer/Customer Service Manager (AO to FAVP)

Job Description

Title: Customer Service Officer/Customer Service Manager (AO to FAVP)

Company Name: Midland Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Experience of working in a centralized process and real time on-line banking environment is preferable.

• Excellent business communication skills with effective business acumen.

• Leadership qualities to managing, coaching and mentoring people

• Deliver high-quality front-line customer service and ensure a consistently positive customer experience.

• Handle customer inquiries, service requests, and complaints professionally and in a timely manner.

• Achieve assigned business targets through quality business acquisition and relationship management.

• Ensure accurate KYC and CDD/EDD documentation in compliance with Bangladesh Bank regulations, AML/CFT guidelines, and internal policies.

• Maintain proper custody and control of customer records, forms, and security items.

• Assist in account opening, account maintenance, and other retail banking services in line with centralized procedures.

• Support branch management in audit, inspection, and compliance-related matters.

• Ensure effective queue management, service desk discipline, and a customer-friendly banking environment.

• For managerial roles: Supervise, guide, and review the performance of customer service staff.

• For managerial roles (CSM): Oversee all operational activities, authorize transactions, and ensure proper verification of sources and supporting documents.