Agent Success Officer

Job Description

Title: Agent Success Officer

Company Name: BRAC Saajan Exchange Limited (BSEL)

Vacancy: 01

Age: Na

Job Location: Dhaka (Badda)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Financial Consultants

• Bachelor of Business Administration (BBA) in Marketing, Business, or a related field

• 2 to 3 years
• The applicants should have experience in the following business area(s): Financial Consultants

Strong customer focus and attention to detail.

Strong analytical thinking with problem-solving abilities.

Excellent communication skills, both verbal and written, in professional English.

Ability to work collaboratively within a team environment.

Proficiency in MS Office and internet browsers.

Effective multitasking, prioritisation, and time management skills.

Fluency in the Sylheti dialect is mandatory.

2-3 years of experience in customer service or tele sales will be preferred

Monitor agentsʼ balances and available transaction limits, and liaise with them for payments and/or ad hoc limits.

See through the end-to-end agent onboarding, starting from organising onboarding pack to compliance submission to training to activation.

Liaise with relevant teams to resolve agentsʼ enquiries related to the system and transactions.

Monitor agentsʼ transaction activity across cash, card, and online channels.

Conduct daily follow-ups on agent sales performance and engage agents with low or no transactions to boost activity.

Collaborate with Relationship Managers to achieve daily and channel-wise sales targets.

Increase the number of active agents and the volume of transactions per agent.

Assist agents with redeeming Privilege Program benefits.

Perform other duties as assigned by management.