Operation Manager

Job Description

Title: Operation Manager

Company Name: BRAC Saajan Exchange Limited (BSEL)

Vacancy: 01

Age: At least 24 years

Job Location: Dhaka (Badda)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Financial Consultants

• Bachelor of Business Administration (BBA) in Finance & Banking

CA/ACCA part qualified

• 3 to 5 years
• The applicants should have experience in the following business area(s): Banks, Financial Consultants

• Age At least 24 years

• Proven experience in remittance with a strong understanding of financial regulations.

• Oversee and manage daily operations to ensure efficiency and compliance.

• Develop and implement strategies to enhance operational processes and optimize resource utilization.

• Need to review the existing collection and reconciliation processes, and take the necessary steps to automate them for improved efficiency.

• Collaborate with cross-functional teams to achieve organizational goals and deliver exceptional customer service.

• Maintain Relationship with corresponding bank regarding deal & payout of transactions.

• Review & monitor day to day task of overall Customer service, Sales support team & SQ team.

• Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.

• Maintain an accurate agent account balance and ensure proper physical record keeping of all transactions.

• Ensure adherence to regulatory requirements and internal policies to mitigate risks.

• Coordinate with external partners and stakeholders to streamline processes and achieve operational excellence.

• Conduct regular training sessions to enhance the skills and knowledge of the operations team.

• To arrange for the reconciliation of Correspondent Bank accounts and resolve all related issues immediately.

• To ensure smooth processing of transactions in the corresponding banks.

• Prepare cash collection schedule & monitor the collection of funds as per the target.

• Monitor the aging of agency balance.

• To attend customers, agents and correspondent bank complaints and try to resolve the issues immediately or take necessary steps to resolve them at the earliest possible time.

• To create and maintain good relations with customers, agents and the correspondent banks.

• Mobile bill,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2