Team Leader (Agent Success)

Job Description

Title: Team Leader (Agent Success)

Company Name: BRAC Saajan Exchange Limited (BSEL)

Vacancy: 01

Age: At least 25 years

Job Location: Dhaka (Merul Badda)

Salary: Tk. 50000 - 65000 (Monthly)

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Banks, Financial Consultants, Financial Technology (Fintech) Startup

• Bachelor of Business Administration (BBA) in Finance & Banking

• At least 5 years
• The applicants should have experience in the following business area(s): Banks, Financial Consultants, Financial Technology (Fintech) Startup

• Age At least 25 years

• Minimum five years of relevant experience, preferably with a money-transfer company managing overseas agent networks.

• Proven experience leading sales teams and managing customer service or agent support operations.

• Strong analytical skills, with the ability to improve agent utilisation and drive transaction growth.

• Excellent communication, relationship management, coaching and problem-solving skills.

• Ability to communicate in the Sylheti dialect is preferred.

• Lead, coach and manage Agent Success Officers, allocate agent portfolios, set daily priorities and review individual KPIs.

• Oversee the agent journey from compliant onboarding and training through first transaction, full activation and sustained sales performance.

• Drive agent activation and transaction growth against agreed sales budgets and KPIs.

• Analyse sales value, transaction counts, utilisation and productivity using monthly reports and the 12-month agent-utilisation dashboard.

• Implement structured follow-up plans for new, inactive and underperforming agents, including 30-, 60- and 90-day performance reviews.

• Build strong agent relationships, investigate declining activity and agree corrective actions with clear owners and deadlines.

• Gather market intelligence on competitor pricing, service quality, promotional offers and agents’ engagement with other money-transfer providers.

• Coordinate with Relationship Managers, Operations, Compliance, Finance and IT to resolve enquiries, transaction issues, account balances, system problems and transaction-limit requests.

• Ensure agent queries and complaints are recorded, monitored and resolved within agreed service turnaround times.

• Analyse revenue and costs to assess profitability and identify opportunities for improvement.

• Monitor and compare competitors’ pricing to understand BSEL’s market position.

• Recommend pricing strategies to strengthen BSEL’s competitiveness while maintaining profitability.

• Prepare daily exception reports, weekly team and portfolio reviews, and monthly budget-versus-actual reports highlighting variances, risks and actions.

• Weekly 2 holidays
• Festival Bonus: 2
• Salary Review: Yearly

Generous Leave Entitlement.

2 Festival Bonus ( after 6 months)