Executive/Sr. Executive- Customer Service
Job Description
Title: Executive/Sr. Executive- Customer Service
Company Name: Guardian Life Insurance Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2026-01-19
Application Deadline: 2026-02-12
Education:
Requirements:
Skills Required:
Additional Requirements:
Experience & Education:
Minimum bachelor’s degree in any discipline.
02 - 05 years of experience in customer experience, training, and quality assurance related roles.
Responsibilities & Context:
Job Purpose
The role is responsible for enhancing customer experience by managing CSAT/NPS processes, conducting training sessions, preparing and delivering presentations, and supporting continuous improvement initiatives for quality and development. The incumbent will leverage strong communication and analytical skills to improve service quality and customer satisfaction.
Key Responsibilities
Training & Presentations:
Plan, design, and deliver training sessions for customer service teams, along with briefing presentations for internal and external stakeholders.
Conduct onboard training for new employees and refresher training for existing team members.
Ensure training materials are clear, engaging, up-to-date, and aligned with organizational standards.
Quality & Development:
Conduct employee service quality assessments and lead continuous development initiatives.
Design and conduct regular quizzes and ensure achievement of standard benchmark scores.
Compile, analyze, and share periodic quality performance reports.
Customer Experience & Feedback:
Manage and analyze CSAT, NPS, and CFL data to identify trends, gaps, and improvement opportunities.
Prepare detailed feedback reports, dashboards, and presentations using Microsoft Excel and PowerPoint.
Collaborate with relevant teams to develop and implement action plans based on customer feedback insights.
Communication & Collaboration
Communicate effectively with cross-functional teams to support issue resolution and process improvement.
Support management with reports, presentations, and data-driven insights for decision-making.
Act as a subject matter expert (SME) for CSAT, NPS, and CFL initiatives across teams.
Job Other Benifits:
- Provident fund,Mobile bill,Weekly 2 holidays,Performance bonus,Insurance,Gratuity
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
