Executive / Senior Executive, Strategy & Operations - Nagad Islamic

Job Description

Title: Executive / Senior Executive, Strategy & Operations - Nagad Islamic

Company Name: Nagad Limited

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 4 years
• The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup
• Freshers are also encouraged to apply.

SKILLS REQUIREMENT:

• Good analytical skills and proficiency in MS Excel/Google Sheets and PowerPoint/Slides.

• Strong written and verbal communication skills in both Bengali and English.

• Basic understanding of financial concepts and a keen interest in Islamic finance.

• Detail-oriented with strong organizational and multitasking abilities.

• Fast learner and a proactive team player.

ADDITIONAL REQUIREMENT:       

• Eagerness to build a career in the Islamic FinTech sector.

• Positive attitude, high level of integrity, and customer-centric mindset.

• Ability to work under supervision and meet deadlines effectively.

Strategy Support & Business Analysis

• Support the Strategy Team in conducting market research, data gathering, and performance analysis of Nagad Islamic, including competitive landscape assessments.

• Assist in preparing business insights, analytical reports, and presentations to support strategic decision-making.

• Conduct benchmarking studies on local and regional Islamic digital financial products, services, and best practices.

Performance Tracking & Reporting

• Prepare regular MIS reports, dashboards, and presentations to monitor KPIs, initiatives, and project milestones.

• Track progress against strategic and operational objectives and highlight risks, gaps, and improvement opportunities.

Business Requirement & Process Documentation

• Assist in documenting business requirements, Shariah compliance guidelines, SOPs, and operational workflows for new Islamic products and features.

• Coordinate with relevant stakeholders to ensure proper alignment between business needs, Shariah requirements, and system implementation.

Cross-Functional Coordination & Communication

• Coordinate meetings, workshops, and follow-ups across the IDFS unit and other internal departments (Technology, Operations, Compliance, Product, Customer Service, etc.).

• Maintain clear communication channels to ensure timely execution of action items and deliverables.

Operations Support & Service Enablement

• Handle day-to-day operational queries related to Nagad Islamic and support smooth service delivery.

• Liaise with internal teams to resolve operational issues and ensure customer-centric outcomes.

Customer Insights & Continuous Improvement

• Analyze customer feedback, complaints, and support data to identify pain points and recommend service or process improvements.

• Support initiatives aimed at enhancing customer experience and operational efficiency within Nagad Islamic.

• Provident fund,Weekly 2 holidays,Mobile bill,Insurance
• Salary Review: Yearly
• Festival Bonus: 2