Senior Manager - Total Rewards & Performance Management

Job Description

Title: Senior Manager - Total Rewards & Performance Management

Company Name: SEBPO

Vacancy: 01

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Bakery (Cake, Biscuit, Bread), Agro based Startup, Healthcare Startup, E-commerce Startup, Advertising Technology (AdTech) Startup

• Bachelor of Business Administration (BBA) in Human Resource Management
• Bachelor of Business Administration (BBA) in Finance

• At least 8 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Bakery (Cake, Biscuit, Bread), Agro based Startup, Healthcare Startup, E-commerce Startup, Advertising Technology (AdTech) Startup

SEBPO (Service Engine Business Process Outsourcing) - a US – Bangladesh Joint Venture is a leading global outsourcing partner to many global companies, specializing in Ad Operations, Data Solutions, Creative & Software services. It's one of the 5000 Fastest-Growing Pvt. Companies in USA` & Top Global Outsourcing Company by IAOP. We are looking for a Senior Manager - Total Rewards & Performance Management - to join our Human Resource team.

Job Responsibilities

1. Compensation Design & Benchmarking

• Design and maintain competitive, equitable, and compliant salary structures for all roles.

• Conduct benchmarking and salary surveys to ensure internal equity and market alignment.

• Ensure pay decisions are merit-based and free from bias or unethical practices.

2. Benefits & Incentives

• Oversee employee benefits programs.

• Design incentive programs for operations, and leadership roles.

• Review benefit utilization for competitiveness and employee satisfaction.

3. Recognition & Rewards Programs

• Develop and manage recognition programs linked to performance outcomes.

• Partner with the Employee Experience team to embed recognition into company culture.

• Align long-term incentive programs with organizational strategy.

4. Payroll Governance (with Finance)

• Ensure accurate and timely payroll governance in collaboration with Finance.

• Maintain compliance with taxation and statutory regulations.

• Safeguard payroll integrity and ensure readiness for audits.

5. Performance Management

• Design and manage the company-wide performance management framework.

• Implement evaluation systems across all functions.

• Coordinate annual and mid-year performance appraisal cycles, calibration, and feedback sessions.

• Provide analytics on performance distribution, high/low performers, and performance-pay alignment.

• Ensure that the Oracle PMS module is strictly followed, and that employee goals, targets, and evaluation measures fully align with those defined in the system.

6. Compliance & Rewards Governance

• Own and update SOPs, policies, and processes for compensation, benefits, and performance.

• Ensure total rewards and performance practices comply with minimum wages board, labor laws and industry benchmarks.

• Accept full accountability for governance, compliance, and ethical execution of all rewards and performance initiatives.

Education & Experience:

• Bachelor’s or Master’s degree in HR, Business Administration, Finance, or related field.

• 6 - 10 years of experience in C&B or Total Rewards, with exposure to performance management in BPO/IT.

• Strong knowledge of compensation design, payroll governance, and performance frameworks.

• Experience with HR systems, payroll, and analytics tools.

Required Skills:

• Advanced analytical and financial modeling skills.

• Expertise in performance management systems (OKRs, KPIs, calibration methods).

• Strong understanding of labor laws, taxation, and compliance.

• Ability to enforce fairness and transparency in pay and performance decisions.

• Excellent communication and stakeholder engagement skills.

• Proficiency in Excel, HR analytics, payroll, and performance tools.

Job Location: Dhaka (Frequent visits to our head office and branch offices)

Salary: Negotiable

Compensation & Other Benefits

• Weekly Holidays: 2 Days

• 2 Festival Bonuses and Yearly Salary Review

• Subsidized Lunch Facilities

• Medical Insurance (Hospitalization and OPD Coverage)

• Leave Encashment

• Service Benefits

• Weekly 2 holidays,Insurance
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

Leave Encashment

Service Benefit