Manager, Investigation; Microfinance Programme
Job Description
Title: Manager, Investigation; Microfinance Programme
Company Name: BRAC
Vacancy: --
Location: Dhaka
Experience:
∎ At least 2 years
Published: 26 Feb 2025
Education:
∎ Masters in any discipline from any recognised university/ institution.
Requirements:
Additional Requirements:
∎ Minimum 2 years of relevant work experience.
∎ Excellent report writing, report analysis, data analysis, team management and decision making skills.
∎ Knowledge on microfinance operations, monitoring, investigation, grievance management etc.
∎ Supervision, leadership, coordination, collaboration and adaptation ability.
∎ Minimum 2 years of relevant work experience.
∎ Excellent report writing, report analysis, data analysis, team management and decision making skills.
∎ Knowledge on microfinance operations, monitoring, investigation, grievance management etc.
∎ Supervision, leadership, coordination, collaboration and adaptation ability.
Responsibilities & Context:
∎ Supervise and manage the field level investigation officials to ensure the qualitative Investigation activities.
∎ Provide necessary instruction and guide to collect information, interview process of concern persons and prepare the investigation report properly.
∎ Conduct investigation activities directly with complex issues when required, prepare qualitative investigation report and submit to senior leadership with proper analysis.
∎ Work with the senior leadership to plan for the investigation strategy and grievance management. Around 200 complains each year.
∎ Analyze all documentation before ombudsperson hearing, communicate with field team and prepare meeting with the staffs who come to attended on the hearing.
∎ Beside All recommendation from Ombudsperson, sharing with the senior operations team and make a reply to the ombudsperson as per senior management’s recommendation.
∎ Build effective collaboration within the unit to ensure a supportive working environment for ensuring best complains & service support to the program.
∎ Identify, analyze and interpret the trend of compliance culture of the program. and suggest appropriate measures for risk minimization.
∎ Ensure effective coordination to organize & manage the internal grievance forum (MF Review committee) based on investigation reports and assist senior leadership to take appropriate decision in those forums.
∎ Ensure proper coordination with BRAC Grievance Management Team & Ombudsperson office as a representative of Microfinance program.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Microcredit Regulatory Authority (MRA) certificate number- 00488-00186-00065
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably.
∎ Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ Job Purpose
∎ To ensure the high-quality management of the overall investigation related activities, qualitative support to ombudsperson office, grievance management, and Compliance and Services Assurance Unit.
∎ Key Responsibilities
∎ Supervise and manage the field level investigation officials to ensure the qualitative Investigation activities.
∎ Provide necessary instruction and guide to collect information, interview process of concern persons and prepare the investigation report properly.
∎ Conduct investigation activities directly with complex issues when required, prepare qualitative investigation report and submit to senior leadership with proper analysis.
∎ Work with the senior leadership to plan for the investigation strategy and grievance management. Around 200 complains each year.
∎ Analyze all documentation before ombudsperson hearing, communicate with field team and prepare meeting with the staffs who come to attended on the hearing.
∎ Beside All recommendation from Ombudsperson, sharing with the senior operations team and make a reply to the ombudsperson as per senior management’s recommendation.
∎ Build effective collaboration within the unit to ensure a supportive working environment for ensuring best complains & service support to the program.
∎ Identify, analyze and interpret the trend of compliance culture of the program. and suggest appropriate measures for risk minimization.
∎ Ensure effective coordination to organize & manage the internal grievance forum (MF Review committee) based on investigation reports and assist senior leadership to take appropriate decision in those forums.
∎ Ensure proper coordination with BRAC Grievance Management Team & Ombudsperson office as a representative of Microfinance program.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Location: BRAC Head Office
Compensation & Other Benefits:
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, Wellness Centre Facility, Day Care Facility, and others as per policy.
Employment Status: Full Time
Job Location: Dhaka
Apply URL::
Apply Procedure:
Company Information:
∎ BRAC
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Address::
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 8 Mar 2025
Category: Bank/Non-Bank Fin. Institution
