Customer Service Team Leader/ Manager
Job Description
Title: Customer Service Team Leader/ Manager
Company Name: BRAC Saajan Exchange Limited (BSEL)
Vacancy: 01
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Finance Banking
∎ Skills Required: Ability to Work Under Pressure, Business Communication, Foreign Exchange, Lead team, MS Office skills
Experience Requirements:
∎ 6 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Bank and Financial Institution, Compliance Management, Customer Service Management, Good understanding of financial crime requirements, Operational Management
∎ The applicants should have experience in the following business area(s):
Banks, Financial Consultants
Job Responsibilities:
∎ Proactively assisting beneficiaries, customers & business partners.
∎ Delivering Rate, Quotation, remittance & other queries to the Customers.
∎ Handle customer complaints, provide appropriate solutions and alternatives.
∎ Build sustainable relationships and trust with customer through open and interactive communication.
∎ Transactions creation for Telephone Customer (Branch Customer).
∎ Reconciliation of Branch online and web online transactions.
∎ Follow up to ensure resolution, keep records of customer calls.
∎ Communicate with corresponding Banks in relation to customer queries, cancellation and other issues
∎ Suspicious Activity Reporting (SAR) where necessary to the nominated officer in line with anti-money -laundering regulations.
∎ Manage, lead and train the Customer service team
∎ Focus on enhancing the current system & process
∎ Complete all work to daily, weekly and monthly schedules
∎ Debit entry
∎ Cross team support of Processing duties as required
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Professional English speaking and writing.
∎ Ability to multi-task, prioritize and manage time effectively.
∎ Problem solver, able to stay calm in difficult situations, whilst coming up with an appropriate solution
Salary: Tk. 35000 - 40000 (Monthly)
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Jun 2021
Company Information:
∎ 27 May 2021
∎ BRAC Saajan Exchange Limited (BSEL)
∎ Address : Homestead Gulshan Link Tower, TA-99, (5th floor), Gulshan Badda Link Road, Dhaka
∎ Web : bracsaajanexchange.com
∎ Business : BRAC Saajan Exchange Limited mainly provides remittance services to the large Bangladeshi Communities living in UK & Europe. At present, BSEL transfers money to 6 countries (Bangladesh, India, Pakistan, Sri Lanka, Poland, Romania) from 6 countries (UK, Ireland, France, Spain, Greece, Italy). Apart from its remittance services, the company also caters to the investment needs of the NRBs through its parent organization, BRAC Bank. BSEL has recently also engaged in the services of independent consultant in countries such as France, Italy and Spain to assist in managing and monitoring not only our compliance with local reporting and operational regulations, but also our compliance with local anti-money laundering laws
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 18th Jun 2021
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