Team Leader, Call Center

Job Description

Title: Team Leader, Call Center

Company Name: IPDC Finance Limited

Vacancy: 01

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Banks & Financial

Job Responsibilities:
∎ Manage call center agents, assign and distribute tasks, manage roster.
∎ Train and develop call center team.
∎ Develop dialogues for both inbound and outbound calls and Manage trackers.
∎ Analyze customer repayment behavior, customer data and share with the management.
∎ Manage portfolio for cross-selling and upselling.
∎ Assist in achieving set targets in terms of successful business lead generation through inbound and outbound calls.
∎ Filter out potential customers for other IPDC products (e.g. HL, AHL, AL, SCF).
∎ Compile the leads and distribute among product specific Business Heads/ Branch Managers.
∎ Attend all inbound/outbound calls on time, manage customer queries and grievances received via app and calls.
∎ Revert to customers regarding their queries and grievances after consultation with relevant internal stakeholders. Escalate customer queries and grievances.
∎ Ensure smooth assistance of credit assessment, timely completion of operational tasks.
∎ Make follow up calls to overdue customers, ensure payment collection and assist customer in understanding the repayment process.

Additional Requirements:
∎ Conflict management skill.
∎ Team management skill.
∎ Drive to achieve sales target.
∎ Ability to work independently.
∎ Good communication skill both in English and Bengali.
∎ Advanced knowledge in MS Office.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 14 Aug 2021

Company Information:
∎ 15 Jul 2021
∎ IPDC Finance Limited
∎ Address : Hosna Center (4th Floor), 106 Gulshan Avenue, Dhaka - 1212
∎ Web : www.ipdcbd.com
∎ Business : IPDC Finance Ltd. is the first private sector financial institution of Bangladesh established in 1981. IPDC is credited with being the most innovative financial institution of the country partnering in many landmark projects as well as introducing many financial products which were first of its kind in the country. Today, IPDC is a diversified financial institution catering to Corporate, SMEs and Retail market segments.

Category: Bank/Non-Bank Fin. Institution

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