Service Excellence Technician

Job Description

Title: Service Excellence Technician

Company Name: Jeanologia

Vacancy: 1

Age: 25 to 28 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 30000 - 30000 (Monthly)

Experience:

• At most 1 year

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor in Engineering (BEngg) in Electrical & Electronic Engineering

• At most 1 year

• Age 25 to 28 years
• Only Male

BSc in Electrical Engineering (specialization in electronics preferred, with basic mechanical knowledge).

Fresh graduates are encouraged to apply.Strong English communication skills (written & spoken).

Problem-solver with initiative and eagerness to learn in a fast-paced environment.

Willingness to travel extensively to customer manufacturing facilities across the country.

• Check installation requirements and ensure proper setup of machinery.

• Install Jeanologia technologies at customer facilities.

• Diagnose and troubleshoot machinery issues remotely or on-site.

• Repair and provide effective technical solutions to customers.

• Record incidents in the company ERP and follow up until resolution.

• Manage and update technical stock with the Customer Experience Department.

• Conduct technical training sessions for customers’ staff.

• Collect customer feedback/suggestions and share with relevant departments.

• Support Service Excellence and Customer Experience teams with administrative tasks.

• Provide technical assistance to the sales team as required.

• Medical allowance,Tour allowance,Mobile bill,T/A,Performance bonus
• Festival Bonus: 2

• Seniority: Entry-level

• Industry: Industrial Machinery Manufacturing (RMG Industry)

• Employment Type: Full-time

• Salary: Market standard for fresh graduates + benefits

• Function: Engineering