Logistics and Customer Expererience
Job Description
Title: Logistics and Customer Expererience
Company Name: Jeanologia
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Ability to Work Under Pressure, Administration, Autonomous and Dynamic, English (Language), Logistics Management, Microsoft Office Applications, Proactive and Positive attitude
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Administration, Customer Support/ Client Service, logistic management
Job Context:
∎ The textile industry is one of the major polluting industries in the world. Did you know that?
∎ JEANOLOGIA is radically changing how things are made by developing sustainable techs for garment finishing, as well as related software products which are shaking up the industry! We collaborate with both brands and manufacturing & textile finishing centers with a clear objective: Transforming the textile industry into an eco-efficient and sustainable area of activity.
∎ We’re currently strengthening our CUSTOMER EXPERIENCE department and looking for a new team member to be based in Dhaka, Bangladesh). Do you want to be part of this revolution?
∎ YOUR ROLE:
∎ Our Customer Experience Department is in charge of dealing with our customers from the very moment the acquire any of our technologies. This position combines both logistics and sales administration tasks, being perfect for a dynamic and proactive person wanting to have a global perspective of our business.
∎ Your main objectives? Always putting the customers’ needs at the center and providing them with the best possible service.
Job Responsibilities:
∎ Logistics related duties:
∎ • Sending any spare-parts our customers’ machinery pool may require managing the whole logistics process: Requesting quotations to the transportation companies; coordinating shipments and preparing any documentation the shipment may require; keeping the clients informed about their shipment status and solving any incidence taking place along the process.
∎ • Preparing any documentation required for both the transport & export of our technologies according to the specific destination and payment method (invoices, dispatch notes, bill of lading, packing list, EUR-1 certificate, etc.).
∎ • Customer communication: Providing our customers with info regarding the dates of service (departure, transit & arrival).
∎ • Requesting quotations for air/sea/land transportation, as well as coordinating the shipments.
∎ • Shipments follow-up (through our Shipwork).
∎ • Validating transportation invoices.
∎ • Claiming our insurance companies regarding any incidence which may take place.
∎ Sales administration related duties:
∎ • Preparing both purchase offers and proforma invoices, sending them to our customers & doing the corresponding follow-up.
∎ • Managing our customers’ payments, including any claims regarding outstanding amounts.
∎ • Sales target review and tracking.
∎ • Machinery pool block control according to customers’ payments.
∎ • Actively monitoring our Area Managers weekly report.
∎ • Updating the Area Managers’ travel & sales visits calendar.
∎ • Registering new companies within our data base system.
∎ Customer service related duties:
∎ • Assisting our customers both by mail and phone.
∎ • Preparing invitation letters for our customers’ visits, as well as dealing with Embassies or public agencies when necessary.
∎ • Managing customers hotel & transportation reservations.
∎ Which kind of profile are we looking for?
∎ - Professional background of, at least 2 years, in international logistics & sales administration.
∎ - Essential: Advanced English level; both writing & speaking.
∎ - Ability to both plan and organize his/her work.
∎ - Autonomy and ability to take risks and making decisions.
∎ - Ability to work under pressure.
Additional Requirements:
∎ Age 25 to 45 years
∎ Only females are allowed to apply
∎ Person with disability are encouraged to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Jun 2023
Company Information:
∎ 23 May 2023
∎ Jeanologia
∎ Address : Floor No. 102, House-24, Road 14/2 Block-G, Niketon, Gulshan-1 Dhaka-1212
∎ Web : https://www.jeanologia.com/
Category: Others
:
Source: bdjobs.com
Deadline Expired on 3rd Jun 2023
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