Restaurant Customer Service Manager

Job Description

Title: Restaurant Customer Service Manager

Company Name: A Reputed Restaurant

Vacancy: 1

Age: Na

Job Location: Chattogram

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Restaurant

• Bachelor degree in any discipline

• At least 1 years
• The applicants should have experience in the following business area(s): Restaurant

• Experience: 1 Year+ in Supervising Role
• Must be well organized, honest, sincere and non-smoker.⁠
• Must have basic computer knowledge.
• ⁠Ability to handle difficult situations and any sort of customer query⁠
• Courteous & efficient telephone manner

• Manage overall management of restaurant operations on day-to-day basis to assure optimum performance and continual improvement in guest service, employees, sales-marketing, party booking, outlet appearance and cost control
• Cash Counter Handling and Bill Management
• Coordinating and assisting kitchen team to ensure timely food service and delivery
• Ensure all restaurant staffs including Kitchen and Service teams maintain appropriate dress code and 100% punctuality with duty times
• ⁠Ensure timely procurement of all kinds of groceries and bazars.
• Must ensure 100% transparency in it.⁠Keeping record and held accountable for inventory consumption, stock in and stock out accurately.
• ⁠Provide immediate and prompt resolution to customer complaints
• ⁠Handling POS, cash and digital transactions from customers (as substitute to cashier when required)