Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: FLY SCHOLARS

Vacancy: 5

Age: 20 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, Call Center

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, Call Center

• Age 20 to 35 years

We are looking for enthusiastic and people-oriented Customer

Relationship Officers to join our growing team. The selected candidates will be placed across

our business verticals based on performance and suitability.

Key Responsibilities:

• Handle inbound and outbound customer calls with professionalism and a positive attitude.

• Conduct cold calls to potential customers to generate leads and drive sales.

• Communicate directly with customers — both over phone and face—to—face to understand their needs and offer suitable products or services.

• Actively work towards achieving sales targets through effective customer communication, upselling, and cross-selling.

• Greet and welcome customers warmly when they visit our shop or premises, ensuring a pleasant experience.

• Act as a host — take care of walk-in customers, guide them through available products/services, and ensure their comfort and satisfaction.

• Build and maintain strong customer relationships to encourage repeat business and referrals.

• Follow up with existing and prospective customers regularly to ensure satisfaction and close pending sales.

• Respond to customer queries via phone, in-person, and social media platforms promptly and courteously.

• Maintain accurate records of customer interactions and report daily activities to the supervisor.

• Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2