In-Charge – Flagship Service Center

Job Description

Title: In-Charge – Flagship Service Center

Company Name: CFMOTO BANGLADESH

Vacancy: 01

Age: 30 to 42 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Automobile, Motor Workshop

• Diploma/ B.Sc. in Automobile/ Mechanical Engineering or a relevant discipline.

• Technical qualifications may be preferred depending on the nature of the service business.

• 3–4 years in motorcycle/automotive after-sales service, including at least 1 or 2 years in a supervisory/in-charge role

• At least 5 years
• The applicants should have experience in the following business area(s): Automobile, Motor Workshop

• Age 30 to 42 years
• Only Male

• Strong technical knowledge of motorcycles, including engine, electrical, fuel injection, braking, suspension, and transmission systems.

• Excellent service center operations and workshop management skills.

• Ability to lead, supervise, and motivate service technicians and support staff.

• Strong diagnostic and troubleshooting skills for mechanical and electrical problems.

• Good understanding of Preventive Maintenance (PM) and scheduled servicing.

• Strong knowledge of spare parts identification, inventory control, and requisition management.

• Ability to monitor Job Cards, Service Reports, Warranty Claims, and Customer Complaints.

• Strong customer service and complaint-handling skills.

• Ability to ensure service quality, turnaround time (TAT), and customer satisfaction.

• Knowledge of service KPIs and performance monitoring, including productivity, repeat repair rate, technician efficiency, and customer satisfaction.

• Good understanding of warranty policies, procedures, and claim processing.

• Strong communication, coordination, and interpersonal skills.

• Ability to coordinate effectively with Sales, Spare Parts, Technical, Warranty, and Head Office teams.

• Good problem-solving, decision-making, and analytical skills.

• Strong leadership, discipline, and team management capabilities.

• Proficiency in MS Office/Excel and service management or ERP software.

• Ability to maintain 5S, workplace safety, cleanliness, and professional workshop standards.

• Strong reporting and documentation skills.

• Ability to work under pressure and meet service targets and deadlines.

• Strong focus on customer satisfaction, service quality, and operational efficiency. 

The In-Charge shall be responsible for the overall operational, technical, and customer-service performance of the Flagship Service Center.

Key Responsibilities

• Ensure strict compliance with all applicable CFMOTO Standard Operating Procedures (SOPs), Service Manuals, technical guidelines, and warranty policies.

• Review, verify, and authorize warranty repairs and warranty claims in accordance with CFMOTO requirements.

• Monitor technician productivity, workmanship, diagnostic accuracy, repair quality, and overall service efficiency.

• Ensure all repair and maintenance activities are completed within the established service standards and turnaround times.

• Coordinate with CFMOTO Bangladesh on technical matters, warranty issues, spare-parts requirements, service campaigns, and other operational matters.

• Monitor overall workshop performance and implement corrective actions where required.

• Ensure proper implementation of health, safety, housekeeping, and workshop discipline standards.

• Resolve escalated customer complaints and ensure a high level of customer satisfaction.

• Review service-center reports, warranty records, productivity reports, and operational performance on a regular basis.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2