Experience
- At least 5 years
- The applicants should have experience in the following business area(s): Automobile, Motor Workshop
Education
Diploma/ B.Sc. in Automobile/ Mechanical Engineering or a relevant discipline.
Technical qualifications may be preferred depending on the nature of the service business.
3–4 years in motorcycle/automotive after-sales service, including at least 1 or 2 years in a supervisory/in-charge role
Requirements
- At least 5 years
- The applicants should have experience in the following business area(s): Automobile, Motor Workshop
Skills Required
Additional Requirements
- Age 30 to 42 years
- Only Male
Strong technical knowledge of motorcycles, including engine, electrical, fuel injection, braking, suspension, and transmission systems.
Excellent service center operations and workshop management skills.
Ability to lead, supervise, and motivate service technicians and support staff.
Strong diagnostic and troubleshooting skills for mechanical and electrical problems.
Good understanding of Preventive Maintenance (PM) and scheduled servicing.
Strong knowledge of spare parts identification, inventory control, and requisition management.
Ability to monitor Job Cards, Service Reports, Warranty Claims, and Customer Complaints.
Strong customer service and complaint-handling skills.
Ability to ensure service quality, turnaround time (TAT), and customer satisfaction.
Knowledge of service KPIs and performance monitoring, including productivity, repeat repair rate, technician efficiency, and customer satisfaction.
Good understanding of warranty policies, procedures, and claim processing.
Strong communication, coordination, and interpersonal skills.
Ability to coordinate effectively with Sales, Spare Parts, Technical, Warranty, and Head Office teams.
Good problem-solving, decision-making, and analytical skills.
Strong leadership, discipline, and team management capabilities.
Proficiency in MS Office/Excel and service management or ERP software.
Ability to maintain 5S, workplace safety, cleanliness, and professional workshop standards.
Strong reporting and documentation skills.
Ability to work under pressure and meet service targets and deadlines.
Strong focus on customer satisfaction, service quality, and operational efficiency.
Responsibilities & Context
The In-Charge shall be responsible for the overall operational, technical, and customer-service performance of the Flagship Service Center.
Key Responsibilities
Ensure strict compliance with all applicable CFMOTO Standard Operating Procedures (SOPs), Service Manuals, technical guidelines, and warranty policies.
Review, verify, and authorize warranty repairs and warranty claims in accordance with CFMOTO requirements.
Monitor technician productivity, workmanship, diagnostic accuracy, repair quality, and overall service efficiency.
Ensure all repair and maintenance activities are completed within the established service standards and turnaround times.
Coordinate with CFMOTO Bangladesh on technical matters, warranty issues, spare-parts requirements, service campaigns, and other operational matters.
Monitor overall workshop performance and implement corrective actions where required.
Ensure proper implementation of health, safety, housekeeping, and workshop discipline standards.
Resolve escalated customer complaints and ensure a high level of customer satisfaction.
Review service-center reports, warranty records, productivity reports, and operational performance on a regular basis.
Job Other Benifits
- Mobile bill
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2