Executive, Customer Communication

Job Description

Title: Executive, Customer Communication

Company Name: SUPREME BALORA HOSPITAL

Vacancy: 3

Age: 21 to 30 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Call Center, Clinic, Healthcare/Lifestyle product

Published: 2026-10-07

Application Deadline: 2026-11-06

Education:

• Bachelor/Honors

Requirements:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Call Center, Clinic, Healthcare/Lifestyle product

Skills Required: aesthetic sense,Communication and interpersonal skill,Communication/ Public Relation/ Media,Customer Relationship,Customer Service,Customer Support through Phone,Laser and Aesthetic machineries,Laser and Aesthetics Center,Telecommunication Service

Additional Requirements:

• Age 21 to 30 years
• Only Female

• Skills Required: Customer Care, Call Handling, Appointment Scheduling, Sales & Marketing, Data Entry

• Minimum 2 years of experience in a Laser, Aesthetic clinic, center, or hospital is required.

• Prior front desk, call center, or customer service experience in this field will be an advantage.

What We're Looking For:

• Dynamic, customer-focused individuals with excellent communication skills in Bangla and English.

• Minimum 2 years of working experience in a Laser, Aesthetic clinic, center, or hospital (front desk, call center, or patient relations role preferred).

• Ability to multitask and remain calm under pressure.

• Tech-savvy, with knowledge of appointment scheduling systems, MS Office, and social media engagement.

• A positive, professional, and service-oriented personality.

Responsibilities & Context:

Job Context:
Supreme Balora Hospital, in collaboration with Turkeyana, a globally renowned leader in healthcare and aesthetics from Turkey, offers premium aesthetics and wellness solutions powered by advanced technology and expert care. We are seeking an Executive, Customer Communication (Front Desk & Call Center) who can deliver an exceptional customer experience with warmth, confidence, and professionalism.

Key Responsibilities:

• Welcome and assist patients and visitors at the front desk with warmth, professionalism, and high hospitality standards.

• Manage inbound and outbound calls efficiently, converting inquiries into appointments.

• Provide accurate and clear information about Laser, Aesthetic, and Healthcare services.

• Schedule, confirm, and follow up on appointments to ensure maximum patient satisfaction.

• Handle patient registration, records, and front desk documentation accurately.

• Process billing, payments, and invoices (and insurance claims, if applicable).

• Maintain accurate and confidential patient records.

• Respond promptly to patient inquiries via phone, email, and social media platforms.

• Support promotional campaigns, lead follow-ups, and customer engagement initiatives.

• Handle patient concerns professionally and escalate when necessary.

• Maintain a polished, organized, and welcoming reception and call center environment.

• Prepare daily/weekly call and appointment reports and provide administrative support.

• Ensure compliance with hospital policy, safety, and data confidentiality standards.

Job Other Benifits:

• Performance bonus,Medical allowance
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary with performance-based incentives

• Training and development opportunities

• Employee discounts on our laser and aesthetics services

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre