Call Centre Representative

Job Description

Title: Call Centre Representative

Company Name: Ascent Health Limited

Vacancy: 8

Age: At least 18 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 3 years
• The applicants should have experience in the following business area(s): Group of Companies, Healthcare Startup
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA) in Marketing

• At most 3 years
• The applicants should have experience in the following business area(s): Group of Companies, Healthcare Startup
• Freshers are also encouraged to apply.

• Age At least 18 years

• Excellent communication and active listening skills.

• Knowledge of medical terminology and healthcare processes is a plus.

• Proficiency in call center software and electronic medical record (EMR) systems.

• Ability to handle stressful situations and multitask efficiently.

• Strong problem-solving and organizational skills.

• Candidates possessing prior experience in the healthcare sector will be given preference.

• Handle inbound calls and respond to patient inquiries regarding appointments, medical services, procedures, and healthcare packages.

• Make outbound calls to inform patients about home sample collection, health screening packages, diagnostic services, and other healthcare offerings.

• Schedule, reschedule, confirm, and follow up on doctor appointments.

• Provide accurate information about services, packages, procedures, pricing, and pre-appointment requirements.

• Maintain accurate records of calls, patient information, appointments, and follow-ups.

• Handle patient calls professionally and empathetically while maintaining confidentiality.

• Escalate complex issues to the relevant department or supervisor.