Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Holidayzer BD Ltd

Vacancy: 4

Age: 20 to 35 years

Job Location: Narail (Narail Sadar)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 1 year
• Freshers are also encouraged to apply.

• At least 1 year
• Freshers are also encouraged to apply.

• Age 20 to 35 years

We are looking for a customer-focused and responsible Customer Support Executive to provide professional support to customers, understand their needs, resolve issues, and ensure a positive customer experience across different communication channels.

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, and other communication channels in a professional and timely manner.

• Understand customer requirements, questions, and concerns and provide accurate and helpful information.

• Handle customer complaints and resolve issues effectively while maintaining a positive and professional approach.

• Assist customers with product, service, booking, account, or general company-related inquiries.

• Follow up with customers when required to ensure their issues or requests are properly resolved.

• Maintain accurate records of customer interactions, requests, complaints, and resolutions.

• Coordinate with relevant internal teams to resolve customer issues that require further assistance.

• Escalate complex or urgent issues to the appropriate team or supervisor when necessary.

• Maintain a professional, friendly, and customer-focused communication style at all times.

• Monitor customer feedback and identify recurring issues or areas where the customer experience can be improved.

• Follow established customer service procedures, communication standards, and company policies.

• Support the team in maintaining high customer satisfaction and service quality.

• Stay familiar with company products, services, systems, and processes to provide accurate customer assistance.

• Work effectively in a fast-paced environment while managing multiple customer requests and priorities.