Patient Relationship Officer (PRO)

Job Description

Title: Patient Relationship Officer (PRO)

Company Name: Avante Aesthetics, Wellness & Hair Transplant

Vacancy: 04

Age: 22 to 35 years

Job Location: Dhaka (GULSHAN 1)

Salary: --

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Clinic

• Higher Secondary
• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Clinic

• Age 22 to 35 years

• Excellent interpersonal and communication skills to handle premium clients.

• Strong attention to detail, punctuality, and a strong sense of clinical responsibility.

• Strong communication and interpersonal skills.

• Good command of Bangla and English.

• Ability to communicate with patients politely and confidently.

• Good follow-up and coordination skills.

• Basic computer and documentation skills.

• Ability to work under pressure and handle multiple patients or inquiries simultaneously.

1. Patient Handling & Relationship Management:

• Greet and communicate with patients professionally and courteously.

• Understand patients’ requirements and provide appropriate information about clinic services.

• Assist patients before, during, and after consultations and treatments.

• Maintain regular communication with existing and prospective patients.

• Handle patient concerns and complaints professionally and escalate unresolved matters to the appropriate authority.

2. Appointment & Consultation Coordination:

• Coordinate patient appointments with doctors, surgeons, nurses, counsellors, and relevant departments.

• Confirm appointments and communicate appointment details to patients.

• Follow up with patients regarding consultations, procedures, and scheduled visits.

• Maintain accurate records of appointments, follow-ups, and patient communications.

3. Patient Follow-Up:

• Follow up with prospective patients after consultation or inquiry.

• Follow up with patients after treatments or procedures as instructed.

• Maintain proper follow-up records and update the relevant department.

• Remind patients about upcoming appointments and scheduled procedures.

4. Coordination with Internal Departments:

• Coordinate with Doctors, Surgeons, Nurses, Counsellors, Front Desk, Marketing & Sales, and other relevant teams.

• Ensure that necessary patient information is communicated to the appropriate department.

• Support smooth coordination between patients and clinical/non-clinical staff.

5. Service & Sales Support:

• Explain available aesthetic, wellness, and hair transplant services based on approved information provided by the clinic.

• Support the conversion of genuine patient inquiries into consultations while maintaining professional and ethical communication.

• Share patient feedback and common inquiries with the concerned department.

• Assist in maintaining proper records of leads, consultations, follow-ups, and conversions where applicable.

6. Documentation & Reporting:

• Maintain accurate and updated patient-related records.

• Prepare daily/weekly follow-up reports when required.

• Record patient inquiries, appointments, follow-up status, and relevant communication.

• Maintain confidentiality of all patient information and clinic records.

7. Professional Conduct:

• Maintain a professional appearance and behavior at all times. Follow clinic policies, procedures, confidentiality requirements, and patient-handling guidelines.

• Protect patient privacy and avoid sharing confidential information with unauthorized persons.

• Maintain professional boundaries while communicating with patients.

• Mobile bill
• Festival Bonus: 2

• Performance-based incentives and target-driven bonuses.

• Continuous training and skill development programs

• Standard corporate working environment.