Lead Call Center Executive - Call Center & Sales

Job Description

Title: Lead Call Center Executive - Call Center & Sales

Company Name: SukunLife

Vacancy: 20

Age: At least 22 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 14000 - 22000 (Monthly)

Experience:

Published: 2026-10-05

Application Deadline: 2026-11-04

Education:

• Minimum HSC / Bachelor's / Master's degree or equivalent.
• Candidates from any academic background may apply if they meet the required experience and skill criteria.

• Age At least 22 years

Experience Requirements

• Minimum 1 year of professional experience in Call Center or Sales is mandatory.
• Candidates with experience in Lead Management, Tele Sales, Customer Support, CRM, Appointment Booking, or Patient Support will receive preference.

Required Skills & Competencies

• Excellent communication skills, especially in Bangla.
• Smart, confident, and professional communication style.
• Good listening and interpersonal skills.
• Ability to understand and respond to clients' concerns patiently.
• Basic computer knowledge and proficiency in smartphone applications.
• Ability to work with CRM/software-based systems.
• Strong sales and follow-up skills.
• Target-oriented and performance-driven mindset.
• Strong teamwork and time-management skills.
• Responsible, disciplined, and professional attitude.
• Willingness to work in a Deeni and Islamic values-based environment.
• Candidates must maintain Islamic etiquette and professional behavior while communicating with clients.

What We Are Looking For

We are looking for individuals who are:

• Patient and responsible.
• Excellent communicators.
• Good listeners who genuinely understand people's concerns.
• Confident and smart in handling clients.
• Target-oriented and motivated to achieve sales goals.
• Capable of working effectively as part of a team.
• Respectful, professional, and committed to Islamic values.

Lead Call Center Executive – Call Center & Sales

SukunLife

Shariah-Compliant Ruqyah, Counseling & Islamic Healing Services

SukunLife is a Shariah-compliant service organization providing Ruqyah, Counseling, and Islamic Healing services. As part of our continued expansion, we are looking for dedicated, responsible, and smart individuals to join our Lead Call Center & Sales Team.

We welcome applications from candidates who are interested in working in a Deeni and Islamic values-based environment, have strong communication skills, and can listen to clients' concerns with patience, empathy, and professionalism.

Position Information

• Position: Lead Call Center Executive
• Department: Lead Call Center & Sales
• Workplace: Dhanmondi 14 Road, 8/A/6/1, Near Sobhanbag Jame Mosque, Dhaka
• Working Hours: 10 Hours per Day

Key Responsibilities

• Communicate with patients/clients through phone calls, WhatsApp, Messenger, and other communication channels.
• Provide clear and accurate information about SukunLife's services.
• Understand clients' needs and guide them toward appropriate services.
• Handle leads professionally and convert potential leads into appointments/sales.
• Schedule appointments and conduct timely follow-ups.
• Maintain client information, communication history, and sales/lead data in the CRM system.
• Provide professional and empathetic patient/client support.
• Follow up with existing and potential clients to improve service conversion and customer satisfaction.
• Forward relevant or sensitive cases to senior team members when necessary.
• Maintain polite, respectful, patient, and Islamic manners in all communications.
• Achieve assigned individual and team sales/lead conversion targets.
• Coordinate with the team to ensure smooth and effective client service.

Why Join SukunLife?

At SukunLife, you will have the opportunity to work in a meaningful and service-oriented environment where professionalism, compassion, and Islamic values are prioritized.

We believe in developing our team members through proper training, performance-based growth, and continuous learning.

Salary will be determined based on qualifications and experience. Basic Salary: BDT 14,000-22,000, depending on qualifications and experience. Performance-based incentives. Salary increment after 3 months, subject to performance and company policy. Further increment after 6 months. Annual salary increments thereafter based on performance and company policy. Professional training and development opportunities. Career growth and promotion opportunities. Respectful and supportive Islamic work environment. Scheduled leave and other applicable benefits.