Customer Relationship Officer (Night Shift)

Job Description

Title: Customer Relationship Officer (Night Shift)

Company Name: Ignite Tech Solutions

Vacancy: 22

Age: 18 to 32 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 22000 - 28000 (Monthly)

Experience:

Published: 2026-10-06

Application Deadline: 2026-11-05

Education:

• Bachelor/Honors
• North South University,Independent University, Bangladesh,American International University Bangladesh,Green University of Bangladesh,Bangladesh University of Business and Technology students will get preference

• Age 18 to 32 years
• Only Male

• Follow structured communication scripts to ensure consistency and effectiveness when addressing various customer concerns.

• Identify customer needs, gather and clarify information, research issues, and deliver prompt, effective solutions to enhance satisfaction.

• Make outbound calls to customers in the USA. engaging them on various topics following a structured communication script.

• Identify customer needs, gather and clarify relevant information, conduct research, and deliver effective solutions or suitable alternatives to ensure customer satisfaction.

• Promote and sell company products or services over the phone in alignment with provided sales guidelines and targets.

• Accurately document all customer interactions and outcomes in the call center database, ensuring clarity and completeness of records.

• Maintain accurate and detailed call records in the call center database for easy reference and reporting.

• Participate regularly in training sessions and development programs to continuously improve product knowledge and communication skills.

• Consistently achieve personal and team-based performance goals, maintaining both qualitative and quantitative standards.

• Performance bonus and 2 weekly holidays.


• Fully subsidized dinner facility.


• Quarterly salary review based on individual performance.


• During probation: BDT 3,000 Attendance Bonus + BDT 1,500 Transportation Allowance, in addition to the hourly salary.


• After probation: BDT 4,000 Attendance Bonus + BDT 3,000 Transportation Allowance, in addition to the hourly salary.


• 2 festival bonuses after successful completion of the probation period.


• Highly attractive sales bonuses and floor cash incentives.


• Free professional sales and telemarketing training conducted by our assigned expert trainer.


• Supportive, energetic, and growth-focused work environment with unlimited tea and coffee.


• Indoor and outdoor gaming facilities, including Foosball, Football Table, Cricket, Table Tennis, and more.


• Annual retreats, team events, and celebration programs.


• Guaranteed on-time salary payment every month.


• Experienced candidates will have opportunities for career advancement to Team Leader, Closer, and Floor Manager positions with attractive compensation packages.