Team Leader (Night Shift – USA Process)
Job Description
Title: Team Leader (Night Shift – USA Process)
Company Name: TBN BD Ltd.
Vacancy: 5
Age: 25 to 32 years
Job Location: Dhaka
Salary: Tk. 25000 - 35000 (Monthly)
Experience:
- 2 to 6 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Overseas Companies, Call Center
Published: 2026-03-02
Application Deadline: 2026-03-10
Education:
- Bachelor/Honors
Requirements:
- 2 to 6 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Overseas Companies, Call Center
Skills Required: Call Center Operation,Email Marketing,Live Chat,Microsoft Office,Outbound and Inbound Calls,Voice Over
Additional Requirements:
- Age 25 to 32 years
2+ years of experience in International Campaign as BPO/Contact Center leadership roles.·
Educational Qualification Graduate / Pursuing Graduation·
A track record of driving team success in SLA-based environments.·
Must demonstrate process knowledge, team handling, and coaching ability.·
Ability to work under pressure in rotational shifts.
Responsibilities & Context:
Role Overview:-
The selected candidate will be responsible for leading a team of customer service representatives to drive performance, ensure quality, and improve team efficiency through coaching, performance reviews, and SLA tracking.
Key Responsibilities
· Monitor daily team performance and ensure adherence to targets.
· Provide regular coaching, one-on-one feedback, and training sessions.
· Maintain shift rosters, attendance, and productivity tracking.
· Handle escalations and ensure timely resolutions.
· Conduct quality audits and performance appraisals.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
