Associate Officer

Job Description

Title: Associate Officer

Company Name: Aarong

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-08-04

Application Deadline: 2026-08-13

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Attend hotline incoming and outgoing call to provide service to registered members in with a positive and efficient manner.

• Register the query of artisan and keep proper record of the claim by using web-based software as well as mobile application.

• Understand the query of the artisan for identifying the issue and coordinate with field staff to provide service as per operational guideline and policy.

• Resolve claim after proper verification and validation of related documents and information.

• Prepare high quality report for regular update on daily, weekly and monthly basis.

• Conduct field visit at different production units and sub-center for monitoring the well-being programme of artisan.

• Coordinate with artisan, management staff and field staff for benefit disbursement of implemented project.

• Ensure accurate and authentic registration of artisans and beneficiaries in the web-portal.

• Ensure regular update of information regarding claims, benefits and scheme related operation.

• Assist field staff to provide refresher sessions by providing them with regular operational related information updates and effective communication.

• Maintain regular communication with concerned people, unit and department over phone, email and other modes of communication.

• Conduct reconciliation of claim disbursement and cross-check with database on weekly and monthly basis.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program's goals on safeguarding implementation

• Act as a key source of support, guidance, and expertise in safeguarding for establishing a safe working environment

• Practice, promote, and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action

• Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so

• Provident Fund, Gratuity, Festival Bonus, Health and Life Insurance, and others as per organization policy