Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: Sharabangla Group
Vacancy: 5
Age: At least 20 years
Job Location: Dhaka (Uttara)
Salary: Tk. 16000 - 20000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Wholesale, Shipping, Logistic/Courier/Air Express Companies, Direct Selling/Marketing Service Company
Published: 2026-08-23
Application Deadline: 2026-08-28
Education:
- Higher Secondary
- Bachelor/Honors
- Masters
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Wholesale, Shipping, Logistic/Courier/Air Express Companies, Direct Selling/Marketing Service Company
Skills Required: Client Relationship,Complaint handling,Customer Care,Customer Service,Data Management,Expertise on Customer Relationship Management (CRM) handling.,Follow up and maintain deadline,Multitasking,Order processing,Problem-solving skill
Additional Requirements:
- Age At least 20 years
Sharabangla Group is looking for a motivated and customer-focused Customer Support Executive to join our growing cross-border sourcing & shipping operations.
Company overview :
Sharabangla Group is a leading, rapidly growing, and multi-disciplinary conglomerate in Bangladesh with over a decade of successful operations. Driving innovation across diverse sectors—including global sourcing solutions, sustainable manufacturing, international trade, and technology—we operate successful sister concerns such as 1. Laobaan Bangladesh Limited, 2.FuMao Bangladesh Technology Co., Ltd., and 3. SheNova. We foster a highly professional, dynamic, and growth-oriented work environment.
📍 Location: Sector 5, Uttara, Dhaka
💼 Employment: Full-time | Desk Job | Male & Female
💰 Salary: BDT 16,000–20,000
👥 Vacancy: 5
Key Responsibilities
* Handle customer inquiries via email, chat & phone
* Track shipments and resolve delivery-related issues
* Coordinate with customers and internal operations teams
* Process orders and provide shipping updates
* Maintain customer records and follow up on concerns
* Support shipping documentation and meet customer satisfaction targets
Requirements
* Minimum 1 year of relevant customer service experience
* Strong communication & problem-solving skills
* MS Office proficiency & typing speed of 50 WPM
* Cross-border shipping/sourcing knowledge is an advantage
* Ability to multitask and work independently & in a team
* Customer-first attitude
Benefits
🎁 2 Festival Bonuses
📅 Yearly Salary Review
🍱 Lunch & Transportation: Not Provided
Responsibilities & Context:
harabangla Group is looking for a motivated and customer-focused Customer Support Executive to join our growing cross-border sourcing & shipping operations.
Company overview :
Sharabangla Group is a leading, rapidly growing, and multi-disciplinary conglomerate in Bangladesh with over a decade of successful operations. Driving innovation across diverse sectors—including global sourcing solutions, sustainable manufacturing, international trade, and technology—we operate successful sister concerns such as 1. Laobaan Bangladesh Limited, 2.FuMao Bangladesh Technology Co., Ltd., and 3. SheNova. We foster a highly professional, dynamic, and growth-oriented work environment.
📍 Location: Sector 5, Uttara, Dhaka
💼 Employment: Full-time | Desk Job | Male & Female
💰 Salary: BDT 16,000–20,000
👥 Vacancy: 5
Key Responsibilities
* Handle customer inquiries via email, chat & phone
* Track shipments and resolve delivery-related issues
* Coordinate with customers and internal operations teams
* Process orders and provide shipping updates
* Maintain customer records and follow up on concerns
* Support shipping documentation and meet customer satisfaction targets
Requirements
* Minimum 1 year of relevant customer service experience
* Strong communication & problem-solving skills
* MS Office proficiency & typing speed of 50 WPM
* Cross-border shipping/sourcing knowledge is an advantage
* Ability to multitask and work independently & in a team
* Customer-first attitude
Benefits
🎁 2 Festival Bonuses
📅 Yearly Salary Review
🍱 Lunch & Transportation: Not Provided
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
