Officer (Customer Care)
Job Description
Title: Officer (Customer Care)
Company Name: Nitol-Niloy Group
Vacancy: 03
Age: At most 30 years
Job Location: Dhaka
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
Published: 2026-10-06
Application Deadline: 2026-10-24
Education:
- Bachelor of Business Studies (BBS)
- Bachelor of Commerce (BCom)
- Bachelor/Honors
Requirements:
Skills Required: Communication,Telecommunication Service,Telesales
Additional Requirements:
- Age At most 30 years
Good Communication skill with patience and perseverance.
Adequate knowledge in Ms Word, Ms Excel, Ms Power point & internet browsing.
Responsibilities & Context:
Handle a high volume of incoming and outgoing customer calls professionally, ensuring timely and effective support.
Understand customer needs, provide accurate information and technical assistance, and ensure a positive customer experience.
Handle customer complaints and service-related issues, provide appropriate solutions, and follow up until resolution.
Assist customers with software access, service setup, onboarding, and other product or service-related requirements.
Maintain accurate records of customer interactions, complaints, service requests, and account information.
Maintain regular communication with customers regarding service updates, renewals, maintenance, and other relevant matters.
Follow company communication procedures and customer service standards while remaining flexible to work in a 24/7 rotational shift environment, including evening and night shifts.
Job Other Benifits:
- Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Other Benefits as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
