Call Center - Intern

Job Description

Title: Call Center - Intern

Company Name: BRACNet Limited

Vacancy: --

Age: 20 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 10000 (Monthly)

Experience:

Published: 2026-10-08

Application Deadline: 2026-10-23

Education:

• Bachelor of Business Administration (BBA)
• Diploma

• Age 20 to 32 years

• Fresh graduates can be considered for Trainee/Junior Call Center Agent positions.
• Prior call-center or banking experience can be preferred for experienced positions.
• Excellent spoken Bengali and English.
• Clear pronunciation and professional telephone etiquette Strong listening and questioning skills.
• Understanding of ATM, debit/credit card, mobile/internet banking and digital payment services.
• Ability to learn Core Banking, CRM, ticketing and contact-center applications.
• Good Call Center software, MS Word and Excel skills.
• Willingness to work in rotational/24×7 shifts

• Receive customer calls professionally and provide accurate information and solutions.

• Handle queries related to accounts, cards, loans, digital banking, transactions, fees, products and services.

• Receive complain from Bank Branches about link down, service issue and provide solution or forward to concern person.

• Register, resolve and follow up customer complaints within defined SLA.

• Assist customers with permitted service requests following bank procedures and authentication requirements.

• Conduct callbacks, customer follow-ups, service confirmation and campaign-related calls.

• Explain banking products, services, campaigns, digital channels and applicable charges accurately.

• Identify customer needs and recommend relevant banking products such as cards, deposits, loans and digital services.

• Escalate technical, financial, fraud-related or policy-related issues to the appropriate department.

• Follow customer identification and security procedures before providing account-related information.