Customer Support Executive (Evening Shift) 3 PM to 11 PM

Job Description

Title: Customer Support Executive (Evening Shift) 3 PM to 11 PM

Company Name: AP.com.bd

Vacancy: 02

Age: 20 to 24 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Age 20 to 24 years
• Only Male

• Age: 20–24 years.

• Bachelor’s degree in any discipline.

• 1–3 years of relevant experience in Customer Support, E-commerce, Tele Sales, Courier Operations, or a related field will be preferred.

• Excellent verbal communication skills in Bangla and basic professional communication skills in English.

• Strong interpersonal, convincing, and problem-solving skills with the ability to handle difficult customer situations professionally.

• Customer-focused, patient, empathetic, and positive attitude.

• Comfortable handling customer inquiries through phone calls, Facebook/Messenger, WhatsApp, and other digital channels.

• Experience with e-commerce order management, CRM, customer support software, or courier management platforms will be an advantage.

• Must be comfortable working in the Evening Shift (3:00 PM–11:00 PM).

• Punctual, responsible, proactive, and willing to take on additional customer support and operational responsibilities as required.

Ap.com.bd is a growing e-commerce organization in Bangladesh, specializing in trendy, useful, and quality lifestyle products, including womens fashion accessories, kids' accessories, grooming products, and other everyday lifestyle essentials.

As our customer base continues to grow, we are looking for a smart, energetic, customer-focused, and responsible Customer Support Executive to join our Evening Shift team.

Key Responsibilities

The ideal candidate should be comfortable working in a fast-paced e-commerce environment and should have a positive attitude, strong communication skills, patience, and a genuine interest in helping customers.

• Respond to Facebook/social media comments, messages, and customer queries professionally and promptly.

• Assist customers with product information, order placement, confirmation, delivery, payment, and follow-ups.

• Handle customer complaints, returns, exchanges, and after-sales issues professionally.

• Coordinate with Sales, Fulfillment, and Delivery teams to resolve customer issues.

• Maintain customer interaction records and prepare daily/weekly reports.

• Follow company SOPs and maintain proper communication standards.

• Perform other customer support tasks assigned by the Team Leader/Management.

• Coordinate with relevant teams to resolve customer and order-related issues.

• Perform additional tasks and responsibilities assigned by the Team Leader/Management.

• Over time allowance,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Performance bonus

• Over time allowance

• Lunch Facilities: Full Subsidize

• Festival Bonus: 2

• Career Growth opportunities in a fast-expanding E-commerce Organization.

• Supportive, Creative work environment.

• Yearly salary review.

• Employee Purchase Discount.

• Internal Recruitment Opportunities.